Fuels Systems Maintenance Manager – East

Company Overview:

Shell Mobility & Convenience proudly operates over 200 Timewise convenience stores and Shell gas stations in Texas and New Mexico. Our friendly team provides great customer service while supporting our employees with growth opportunities. Shell Mobility & Convenience is based in Houston, Texas and became part of the Shell Group in 2022. Join our friendly and hard-working Team!

Position Summary:

The Fuel Systems Maintenance Manager oversees the maintenance, reliability, compliance, and performance of fuel systems across the Shell Mobility & Convenience network. This role is responsible for ensuring fuel system uptime, safe operability, service quality, and regulatory compliance while driving preventive and reactive maintenance performance. The position works closely with internal stakeholders, environmental teams, vendors, contractors, and field operations to ensure fuel dispensing equipment, underground storage tanks (USTs), and associated infrastructure are maintained to the highest standards of safety, environmental compliance, and operational efficiency.

Key Responsibilities:

Maintenance Operations & Performance Management

• Manage preventive and reactive maintenance programs for fuel systems, including dispensers, underground storage tanks, piping, and monitoring systems.
• Coordinate internal and external service providers to ensure timely resolution of equipment issues and maximize system uptime.
• Maintain accurate records of maintenance activities, inspections, repairs, and equipment performance.
• Analyze maintenance performance, labor utilization, and repair costs using work order management systems and internal reporting tools.
• Develop recommendations for operational improvements and capital investment projects.
• Monitor asset performance and implement strategies to improve reliability and service quality.

Compliance & Safety Management

• Partner with Environmental and Safety teams to ensure compliance with applicable federal, state, and local regulations.
• Support compliance efforts related to environmental permitting, fuel system inspections, and regulatory reporting.
• Assist in addressing deficiencies, violations, and corrective actions to safely return systems to service.
• Maintain documentation and records required for compliance tracking and audits.
• Promote a strong culture of safety, environmental stewardship, and operational excellence.

Vendor & Contractor Management

• Source, evaluate, and manage fuel system service providers and contractors.
• Negotiate service agreements and rate schedules to support cost-effective service delivery.
• Monitor contractor performance to ensure adherence to safety, quality, and performance standards.
• Develop and maintain strong working relationships with vendors and industry partners.
• Support recruitment, retention, development, and performance management of Fuel Maintenance Technicians.

Budget & Asset Management

• Support development and management of annual fuel maintenance budgets.
• Monitor operating expenses and identify opportunities for cost savings and operational efficiencies.
• Manage fuel maintenance inventory and equipment assets.
• Utilize maintenance management systems and fuel monitoring platforms to track asset performance and lifecycle costs.
• Develop recommendations for equipment upgrades, replacements, and capital improvement projects.

Emergency Response & Incident Management

• Serve as a key maintenance contact during fuel system emergencies, including equipment failures, leaks, spills, and third-party damage incidents.
• Coordinate response and remediation activities with Environmental, Safety, Operations, and vendor partners.
• Support incident investigations and corrective action implementation.
• Ensure timely communication and documentation during emergency events.

Continuous Improvement

• Identify opportunities to improve fuel system reliability, reduce downtime, and optimize maintenance performance.
• Stay current on industry trends, emerging technologies, regulatory requirements, and best practices.
• Attend industry conferences, trade shows, and professional development programs.
• Participate in company-sponsored training and certification programs.
• Complete Shell Technical Advisor training and certification requirements as assigned.

Physical/Cognitive Requirements:

• Strong leadership and team management skills.
• Excellent verbal and written communication abilities.
• Strong analytical, financial, and problem-solving capabilities.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Knowledge of fuel systems, underground storage tanks, dispensers, and environmental compliance requirements.
• Strong project management and vendor management skills.
• Ability to analyze maintenance, operational, and financial performance data.
• Proficiency in CMMS platforms, fuel monitoring systems, Microsoft Excel, Outlook, Office, and Teams.

Attendance/Schedule:

• Standard business hours are Monday through Friday, with flexibility required to support operational needs.
• Availability for emergency response situations and after-hours support as needed.
• Travel to retail locations throughout the company network may be required, including occasional overnight travel.

Preferred Minimum Experience/Education:

• Bachelor’s degree in Engineering, Business, Environmental Science, Facilities Management, or a related field preferred.
• Minimum five years of experience in fuel systems maintenance, facilities management, petroleum operations, or a related field.
• Experience managing maintenance budgets exceeding $1 million.
• Experience with Gilbarco dispensers, Veeder-Root ATG systems, Passport, Insite360, and related fuel management technologies strongly preferred.
• Strong knowledge of underground storage tank systems, fuel dispensing equipment, and environmental compliance regulations.
• Experience utilizing CMMS platforms and fuel monitoring technologies.
• Excellent interpersonal, communication, project management, and vendor negotiation skills.
• Valid driver's license and ability to travel as required.

Training Requirements:

• Continuous professional development through on-the-job training and formal training programs.
• Completion of Shell Technical Advisor training and certification requirements as assigned.
• Participation in company-sponsored development programs, including PMP, Lean Six Sigma, CFM, or related certifications.
• Completion of new hire orientation, workplace safety training, and all required compliance programs.
• Ongoing training related to fuel systems, environmental compliance, maintenance technologies, and operational best practices.

Supervision:

• Reports directly to the Director of Maintenance Operations.
• Directly supervises Fuel Maintenance Technicians and associated maintenance resources.
• Provides leadership, coaching, performance management, and development opportunities for maintenance personnel.
• Coordinates activities of contractors, vendors, and service providers supporting fuel system operations.

Physical Requirements:

• Ability to lift up to 50 pounds.
• Prolonged periods of sitting, standing, walking, bending, and computer use.
• Ability to work indoors and outdoors in varying weather conditions.
• Ability to access fuel system equipment and maintenance areas safely.
• Ability to travel to retail locations and project sites as required.