Facilities Maintenance Manager - East

Company Overview:

Shell Mobility & Convenience proudly operates over 200 Timewise convenience stores and Shell gas stations in Texas and New Mexico. Our friendly team provides great customer service while supporting our employees with growth opportunities. Shell Mobility & Convenience is based in Houston, Texas and became part of the Shell Group in 2022. Join our friendly and hard-working Team!

Position Summary:

The Facilities Maintenance Manager oversees the planning, coordination, and execution of facility maintenance activities across assigned locations. This role is responsible for managing maintenance operations, optimizing budget performance, maximizing labor efficiency, and ensuring facilities are maintained to company standards. The position works closely with internal stakeholders, contractors, and technicians to ensure safe, reliable, and cost-effective facility operations while supporting an exceptional customer experience.

Key Responsibilities:

Maintenance Operations & Performance Management

• Lead and manage a team of Facilities Maintenance Technicians.
• Oversee daily maintenance operations across assigned locations.
• Assess current and future maintenance needs to ensure operational readiness.
• Conduct regular site inspections to verify compliance with company standards.
• Monitor facility conditions and identify opportunities for improvement.
• Ensure work is completed safely, efficiently, and in accordance with established procedures.

Budget & Cost Management

• Maintain budget performance below monthly OPEX run-rate targets.
• Analyze maintenance trends and expenses to identify cost-saving opportunities.
• Review and approve invoices to ensure compliance with contracts and service agreements.
• Manage maintenance resources to maximize labor utilization and productivity.
• Develop recommendations for operational efficiencies and cost reductions.

Vendor & Contractor Management

• Collaborate with management to develop project scopes and obtain competitive quotations.
• Manage contractor relationships and evaluate performance.
• Ensure vendors comply with company safety standards and service expectations.
• Coordinate maintenance projects and monitor progress through completion.
• Support the execution of capital and special projects as assigned.

Asset & Inventory Management

• Oversee parts inventory for maintenance equipment and facility assets.
• Monitor inventory levels to ensure necessary supplies are available.
• Identify opportunities to improve inventory control and asset utilization.
• Support preventative maintenance programs to minimize equipment downtime.

Training & Continuous Improvement

• Identify training and development opportunities for maintenance technicians.
• Coordinate required technical, safety, and compliance training programs.
• Promote a culture of continuous improvement and operational excellence.
• Evaluate emerging technologies and maintenance solutions that improve efficiency and customer experience.
• Provide recommendations to leadership regarding process improvements and best practices.

Physical/Cognitive Requirements:

• Exceptional verbal and written communication skills.
• Strong organizational and time management abilities.
• Proven leadership and team management capabilities.
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of local, state, and federal regulations related to facility maintenance.
• Proficiency in Microsoft Excel, Outlook, Office, and Teams.

Attendance/Schedule:

• Standard hours are Monday through Friday, 7:30 AM – 4:30 PM.
• Occasional overtime, weekend work, and after-hours support may be required.
• Travel may be required, including occasional overnight stays.

Preferred Minimum Experience/Education:

• Bachelor's degree in Facilities Management, Business Administration, Engineering, Construction Management, or a related field preferred.
• Professional certifications such as CFM (Certified Facilities Manager), PMP, or equivalent are preferred.
• Minimum of five years of multi-facility maintenance management experience.
• Experience managing maintenance technicians, vendors, and contractors.
• Familiarity with HVAC, Electrical, Landscape, Roofing, Plumbing, or Commercial Refrigeration systems is preferred.
• Strong proficiency in Microsoft Excel, Outlook, Office, and Teams.

Training Requirements:

• Continuous professional development through on-the-job training and formal training programs.
• Completion of Certified Facilities Manager (CFM) training and certification requirements as applicable.
• New hire orientation and workplace safety training.
• Ongoing participation in required compliance and professional development programs.

Supervision:

• Reports directly to the Director of Maintenance.
• Directly manages assigned Facilities Maintenance Technicians.
• Provides leadership, coaching, and performance management for maintenance team members.

Physical Requirements:

• Ability to lift up to 50 pounds.
• Prolonged periods of standing, walking, sitting, and operating a computer.
• Ability to work both indoors and outdoors in varying weather conditions.
• Ability to travel to multiple facility locations as required.