TPWD - Customer Service Representative I (Fluctuat

Please paste the following URL into a browser to view the entire job posting on the CAPPS Careers page.https://erphcmprd.cpa.texas.gov/psp/candidateportal/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FLandAction=UandFOCUS=ApplicantandSiteId=1andJobOpeningId=104389andPostingSeq=1Job DescriptionTPWD MISSIONTo manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. HIRING CONTACT: Victor Lara, 806-488-2227, victor.lara@tpwd.texas.govPHYSICAL WORK ADDRESS: Palo Duro Canyon State Park,11450 Park Road 5, Canyon, TX 79015 GENERAL DESCRIPTION:Under the direction of the Office Manager, this position performs entry-level to routine customer service work including assisting with the daily office operations and clerical duties for Palo Duro Canyon State Park. Provides customer service, performs revenue collection, accounting, license and permit sales, and automated camper registration. Clerical tasks include answering telephones, processing incoming and outgoing mail, report data entry, preparing correspondence, and filing. Interprets policies and provides information to park visitors and the public. Handles complaints and emergencies and interacts with a large volume of park visitors. Assists the Assistant Office Manager with maintaining inventory of office supplies, brochures, and visitor information packets. Conducts routine cleaning of park headquarters building. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division, and Branch rules, regulations, and procedures. NOTE: Position may fluctuate between full-time/part-time hours based on operational needs. MINIMUM QUALIFICATIONS:Education:Completion of High school or GED.Experience:None required.Licensure:Must possess a valid state driver's license. PREFERRED QUALIFICATIONS:Experience:One year of experience in general clerical, cash handling, or customer service.One year of clerical experience such as accounting, typing, filing, record keeping, and data entry.One year of experience in use of automation equipment or word processing and spreadsheet equipment and software. KNOWLEDGE, SKILLS AND ABILITIES:Knowledge of general office procedures.Knowledge of administrative and clerical procedures.Knowledge of basic mathematics.Knowledge of telephone procedures and etiquette.Skill in using MS Word, Excel, and Outlook.Skill in effective verbal and written communication.Skill in providing quality customer service in a courteous and professional manner.Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts.Skill in managing several projects simultaneously.Ability to handle complaints, emergencies, stressful work environments, and high volumes of people courteously and effectively.Ability to work under stressful conditions.Ability to accurately handle cash and account for revenue collected.Ability to work independently with little or no supervision.Ability to work as a member of a team.Ability to learn an online registration system.Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities.Ability to perform manual labor including lifting supplies and materials up to 20 pounds.Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS:Required to work in a high-visitation public park with overnight camping.Required to work 10-40 hours per week, with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays, and holidays.Hours may be reduced or extended as needed through primary peak season.This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impac the amount of leave accrued, eligibility for longevity pay, and health insurance rates.Required to work in adverse weather conditions to include heat, rain, and cold.Required to adjust to changing schedules.Required to perform manual labor including lifting supplies and materials up to 20 pounds.May be required to operate a state vehicle.Must conform to TPWD dress and grooming standards, work rules, and safety procedures.Required to travel 5% with possible overnight stays.Non-smoking work environment in State building and vehicles. PLEASE NOTE:All applications must include complete job history information for each period of employment, provided either in the WORK HISTORY SECTION or in the attached RSUM. Please ensure each entry includes:Job title,Employer name,Dates of employment (month/year),If employment is less than full-time status, indicate part-time in the work history section or rsum, andDescription of duties performed.NOTE: Volunteer experience may be counted toward required experience.IMPORTANT:College Transcripts: If education is used to meet the minimum qualifications, a copy of the college transcript(s) issued by the registrar must be provided at the time of interview (unless otherwise noted in the posting).`N/A' may be entered in fields that are not applicable.Omission of required information may result in disqualification.Work In Texas (WIT) Applicants:WIT applicants must complete the supplemental questions in the CAPPS Candidate Gateway to be considered.To complete these questions, log in to CAPPS Candidate Gateway.If you need assistance creating a rsum, please refer to the `Create a Rsum' link for Job Seekers on the Work In Texas website.If the required information and attachments are not submitted as noted above, your application will be considered incomplete. EXCELLENT BENEFITS:Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and