What are the responsibilities and job description for the Triage Medical Assistant / Patient Care Services Coordinator position at Texas Institute for Neurological DIsorders?
Triage Medical Assistant / Patient Care Services Coordinator
Join our growing neurology practice as a Triage Medical Assistant / Patient Care Services Coordinator (PCSC). We’re looking for a compassionate, dependable team member who can manage high-volume patient calls, prioritize clinical needs, and provide excellent patient service in a fast-paced environment.
What You’ll Do
- Answer high-volume inbound calls for patients across multiple providers and locations
- Verify patient identity and HIPAA authorization before discussing protected health information
- Identify patient needs, determine urgency, and appropriately route clinical concerns
- Recognize and immediately escalate urgent or red-flag symptoms to the appropriate clinical team
- Create and document Telephone Encounters (TEs) accurately in the EMR
- Manage patient voicemails, callbacks, and outbound follow-up calls
- Process e-prescription refill requests and medication-related tasks
- Complete and follow up on prior authorizations, Forus tasks, and medication-access issues
- Handle faxes, paperwork, provider messages, and other clinical-support tasks
- Complete required patient follow-up and documentation by end of day
- Maintain live call queue coverage and assist patients regardless of assigned provider or location
- Communicate professionally with patients, providers, and team members while maintaining patient privacy
What You’ll Bring
- 1 years of Medical Assistant experience required
- Medical terminology knowledge required
- Triage, neurology, or high-volume call experience preferred
- EMR experience preferred; eClinicalWorks (eCW) is a plus
- Prior authorization and medication refill experience preferred
- Strong typing, computer, and documentation skills
- Clear verbal and written communication
- Strong organization, multitasking, and teamwork skills
- Ability to remain calm and professional in a fast-paced environment
- Bilingual candidates encouraged to apply
Benefits
- Medical, Dental, and Vision Insurance
- Paid Time Off (PTO)
- Holiday Pay
If you enjoy patient care, problem-solving, teamwork, and working in a busy clinical environment, we’d love to hear from you. Apply today!
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- medical assistant: 2 years (Required)
Work Location: In person
Salary : $36,483 - $46,908