What are the responsibilities and job description for the IT NextGen Support and Trainer position at Texas Health Care PLCC?
POSITION SUMMARY: The IT NextGen Support and Trainer (Entry-Level) is a customer support role providing login and navigation support to patients as well as general software support to clinic staff.
Primary Job Duties:
- Provide phone support to patient and clinic callers
- Create and review incoming tickets
- Perform orientation training
- Clinical Message processing
Minimum Qualifications:
- Three years of customer service experience
- Basic computer skills
- Proficient in MS Office and G-Suite
- Ability to achieve results with minimal supervision
- Ability to follow instructions
- Ability to work in a very fast-paced and changing work environment
- Highly self-motivated
- Ability to prioritize appropriately
- Must demonstrate strong interpersonal skills to interact positively and positively with a variety of customers and staff
- Must comply with HIPAA rules and regulations
Interpersonal Skills & Attributes
- Attention to detail
- Collaborative, customer-focused and able to created visible value
- Conflict management skills
- Ability to work independently and as a team member
- Excellent communication and customer facing skills