What are the responsibilities and job description for the Systems Administrator IV position at Texas Health and Human Services?
Date: Apr 8, 2026
Location:
ATHENS, TX
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
Functional Title: Systems Administrator IVJob Title: Systems Administrator IVAgency: Health & Human Services CommDepartment: Reg Office Sup Deskside RegPosting Number: 15237Closing Date: 04/22/2026Posting Audience: Internal and ExternalOccupational Category: Computer and MathematicalSalary Range: $5,098.66 - $5,998.00Pay Frequency: Monthly
Salary Group: TEXAS-B-23Shift: DayAdditional Shift: Days (First)
Telework
Travel: Up to 5%Regular/Temporary: RegularFull Time/Part Time: Full timeFLSA Exempt/Non-Exempt: Nonexempt
Facility Location:
Job Location City: ATHENS
Job Location Address: 891 W CORSICANA ST
Other Locations: Athens
MOS Codes: 0605,0670,0671,0679,2651,5974,6049,6694,8858,17C,17C0,17DX,17S,17SX,181X,182X,1B4X1,1D7X1,255A,255N
255S,255Z,25B,25D,26A,26B,26Z,514A,5C0X1D,5C0X1N,5C0X1S,681X,682X,781X,782X,784X,CTI,CTM,CTT,CWT
CYB10,CYB11,ISM,IT,ITS
Brief Job Description
The SYSTEMS ADMINISTRATOR IV position will be operating as a member of the Athens Deskside support team.
They perform advanced deskside support work. Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment. Employees at this level may independently perform the most complex systems administration and deskside work.
Essential Job Functions
Knowledge of personal computer hardware and software.
Ability to communicate effectively either verbally or through written correspondence information to technical and not-technical staff.
Ability to establish and maintain effective working relationships with others including management, co-workers, subordinates and customers.
Ability to interact with all levels of staff
Ability to work independently in a fast-paced environment
Ability to prioritize and manage heavy workloads
Registrations, Licensure Requirements Or Certifications
CompTIA A Certification preferred but not required.
Initial Screening Criteria
Five years of experience supporting desktop operating systems and hardware in a local or wide area network.
Experience using Active Directory.
Providing hands on technical support with customers on computer hardware and software issues.
High School diploma or GED required, or higher.
Additional Information
This position is based solely in Athens, Texas. Must be willing and able to work onsite 5 days a week if required.
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Active Duty, Military, Reservists, Guardsmen, And Veterans
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks And Work Eligibility
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
Telework Disclaimer
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
Nearest Major Market: Tyler
Location:
ATHENS, TX
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
Functional Title: Systems Administrator IVJob Title: Systems Administrator IVAgency: Health & Human Services CommDepartment: Reg Office Sup Deskside RegPosting Number: 15237Closing Date: 04/22/2026Posting Audience: Internal and ExternalOccupational Category: Computer and MathematicalSalary Range: $5,098.66 - $5,998.00Pay Frequency: Monthly
Salary Group: TEXAS-B-23Shift: DayAdditional Shift: Days (First)
Telework
Travel: Up to 5%Regular/Temporary: RegularFull Time/Part Time: Full timeFLSA Exempt/Non-Exempt: Nonexempt
Facility Location:
Job Location City: ATHENS
Job Location Address: 891 W CORSICANA ST
Other Locations: Athens
MOS Codes: 0605,0670,0671,0679,2651,5974,6049,6694,8858,17C,17C0,17DX,17S,17SX,181X,182X,1B4X1,1D7X1,255A,255N
255S,255Z,25B,25D,26A,26B,26Z,514A,5C0X1D,5C0X1N,5C0X1S,681X,682X,781X,782X,784X,CTI,CTM,CTT,CWT
CYB10,CYB11,ISM,IT,ITS
Brief Job Description
The SYSTEMS ADMINISTRATOR IV position will be operating as a member of the Athens Deskside support team.
They perform advanced deskside support work. Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment. Employees at this level may independently perform the most complex systems administration and deskside work.
Essential Job Functions
- Troubleshooting and solving complex problems related to system software and hardware incident and problem calls, and in the processing of service requests and tasks. (30%)
- Recertifying TXACCESS AD Accounts. (15%)
- Monitoring and managing AD ‘privileged’ groups & user accounts on TXACCESS. (15%)
- Develop, analyze, and maintain system design procedures, system codes, test procedures, and quality standards.
- This position performs and assists the other team members in roll-on of all new hire positions. (10%)
- This position performs and assists the other team members in rolling off vendor employees that are no longer employed within 48 business hours to ensure we do not receive an IRS audit finding for not processing the roll off in a timely manner. (5%)
- These staff require non-traditional troubleshooting and service support as they may use specialized hardware and software. (5%)
- This staff must be knowledgeable in printer and network administration. (5%)
Knowledge of personal computer hardware and software.
Ability to communicate effectively either verbally or through written correspondence information to technical and not-technical staff.
Ability to establish and maintain effective working relationships with others including management, co-workers, subordinates and customers.
Ability to interact with all levels of staff
Ability to work independently in a fast-paced environment
Ability to prioritize and manage heavy workloads
Registrations, Licensure Requirements Or Certifications
CompTIA A Certification preferred but not required.
Initial Screening Criteria
Five years of experience supporting desktop operating systems and hardware in a local or wide area network.
Experience using Active Directory.
Providing hands on technical support with customers on computer hardware and software issues.
High School diploma or GED required, or higher.
Additional Information
This position is based solely in Athens, Texas. Must be willing and able to work onsite 5 days a week if required.
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Active Duty, Military, Reservists, Guardsmen, And Veterans
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks And Work Eligibility
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
Telework Disclaimer
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
Nearest Major Market: Tyler
Salary : $5,099 - $5,998