Director of Data Analytics

Position Summary

The Director of Data Analytics leads the strategy, development, and implementation of data analytics, reporting, and technology systems to support child welfare service delivery in the state of Texas. In addition, this position leads a team responsible for cleaning and synthesizing large, varied datasets, utilizing specialized databases and computing environments, and employing visualization applications to present data that informs service delivery needs, performance, outcomes, and impact for the organization and its stakeholders. The Director of Data Analytics will perform all job duties in a way that demonstrates and emphasizes kind and respectful behavior, purposeful connection, and integrity in a service-oriented manner.

Responsibilities

1. Quality Support Services
   1. Liaison with operational leaders to ensure business practices support necessary data collection to allow for meaningful data output.
   2. Provide thought leadership and strategy for designing and recommending appropriate analytical approaches and methodology
   3. Oversee the development of advanced data mining, analyses, and statistical models to discover insights, provide actionable recommendations, and drive outcome improvement.
   4. Ensure large datasets are managed, standardized, and synchronized for quality control.
   5. Research, identify, and develop improvements to data, decision support tools, or business intelligence-based products. Ensures reporting is interoperable, harmonized, and sustainable.
   6. Serve as subject matter expert, promoting the utilization and interpretation of data, fostering data-driven decision-making and improved data competencies throughout the organization.
   7. Promote data quality and integrity and oversees reconciliation between systems.
   8. Maintain quality improvement goals and address at regularly scheduled staff meetings.
   9. Oversee the integration and integrity of data systems (IMPACT, CoBRIS, TPG, etc.).
   10. Sets clear goals, tracks progress and ensures timely delivery of data and technology projects.
   11. Maintains focus on outcomes and impact—improving system usability, enhancing service delivery, and enabling decision-making.
2. System Oversight and Innovation
   1. Develops and implements data and technology strategies that support mission, performance goals, and child welfare outcomes. Connects technical initiatives to larger strategic objectives and funding models.
   2. Oversight of electronic health record used in Texas and participate on state committees to develop a new statewide child welfare system.
   3. Identify key performance indicators and facilitates outcome definitions.
   4. Implement feedback loops from frontline users to improve usability and adoption.
   5. Lead the data team in research, development, implementation, and delivery of enterprise reports, business intelligence resources, and dashboards to inform organizational and system performance.  
   6. Adapts strategies to evolving needs and constraints, applying innovative solutions in resource-constrained environments.
3. Communication
   1. Secure informal and formal feedback from user groups on system improvements.
   2. Provide technical information to a non-technical audience.
   3. Communicates systems changes with user groups.
   4. Translates complex data into clear, actionable insights for diverse audiences—including frontline staff, executive leadership, funders, and policymakers.
   5. Uses visualization and narrative techniques to foster understanding and buy-in.
4. Documentation
   1. Oversee development of user guides, data definition documentation and ensures staff have a shared understanding of how data are collected, defined, and used across the organization.
   2. Develop, implement, and maintain documentation standards and protocols for reporting processes, dashboards, and data pipelines including documenting version control, data lineage, access permissions, and change logs to support auditability and data quality.
5. Supervision
   1. Provides monthly supervision to staff.
   2. Receives monthly supervision from the Senior Director of Quality Assurance and Contracts.
6. Leadership
   1. Represent the organization and provide input on IT project priorities to the state technology council or committees, and provide improvements needed to software vendors.
   2. Develops team capacity in analytics, systems, and communication.
   3. Fosters a culture of collaboration, innovation, and continuous learning.
7. Finance/ Budget
   1. Assist the Senior Director in monitoring income and expenditures and establishing capital purchase requests.
   2. Review and approve travel and receipt requests.
8. Risk Management and Safety
   1. Perform all duties within contract, state and federal regulations, company policy, and regulatory agency standards.
   2. Implements strong data stewardship practices, including data quality controls, secure access, and compliance with laws and state child welfare policies.
   3. Promotes ethical use of data.
   4. Stays current on emerging technologies, child welfare policies, and data trends.
9. Professional Development
   1. Consistently updates technical skills through continuing education.

Qualifications

1. Education/Credentials/Licensure:
   1. Bachelor’s degree in computer science, statistics, or related field. Master’s degree preferred.
   2. Additional certifications in SQL, data analytics and database management are preferred.
   3. Valid state driver’s license, safe driving record, and current auto insurance.
2. Experience:
   1. Five (5) years of experience with data processing, database querying, and data analytics.
   2. Three (3) years of supervisory experience.
   3. Experience with the Texas child welfare system including DFPS, Child Placing Agency, General Residential Operation/Residential Treatment Center, or Single Source Continuum Contractor preferred.
3. Clearances:
   1. DPS
   2. DFPS
   3. FBI
   4. CBCU Eligibility Determination
   5. Child abuse clearances