What are the responsibilities and job description for the Communications 911 Dispatcher position at Texas Emergency Communication Center?
Position: Communications Dispatcher
Salary: Non-Exempt
Date Posted: January 19, 2026
The Texas Emergency Communications Center is seeking qualified applicants to fill the position of Communications Dispatcher.
GENERAL OVERVIEW OF DUTIES:
Process both emergency and non-emergency calls from the public and external agencies. Utilize the Computer-Aided Dispatch (CAD) system to dispatch appropriate apparatus. Continuously monitor public safety units pre- and post-dispatch, track unit status, and respond to all requests for service.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Utilize the Priority Dispatch System to interact with callers, determine location, obtain the nature of the emergency, and send appropriate response.
- Follows pre-determined protocols to provide emergency medical and safety instructions to callers during high-risk situations until appropriate field units arrive on scene.
- Maintains a positive customer service attitude at all times with the public, user agency members, co-workers, and supervisors.
- Ability to demonstrate understanding, compassion, and empathy.
- Contributes to the agency’s mission, vision, and values.
- Constantly monitor the status and location of on-duty units using CAD and other tools.
- Relay vital information to responding units.
- Ensure notifications are made to appropriate agencies including, but not limited to other responders, dispatch centers, alarm monitoring centers, and utility companies.
- Ensure compliance with IAED Code of Ethics.
- Flexibility in shift coverage to ensure proper staffing levels.
- Perform other related assignments and duties, as needed, or directed.
EDUCATION, EXPERIENCE, AND CERTIFICATIONS:
- Must be at least 21 years of age with a High School diploma or GED.
- Minimum two years emergency fire and medical dispatch experience preferred.
- Current EMD and EFD certifications from the International Academies of Emergency Dispatch preferred.
- Current AHA Provider CPR certification or equivelant
ESSENTIAL KNOWLEDGE, SKILLS, ABILITIES:
- Strong knowledge of the principles, practices, and techniques of emergency dispatch
- Working knowledge of FCC rules and regulations governing radio usage.
- Ability to react well under pressure while exercising good judgement.
- Ability to deal with sensitive information in a discreet and professional manner while maintaining confidentiality.
- Ability to multi-task efficiently in a fast-paced, stressful environment.
- Ability to type a minimum of 40 wpm.
- Ability to operate radio, telephone, and computer systems under routine, emergency, and high stress conditions in a confined work area for long periods of time.
- Ability to work 24-hour shifts, overtime, and holidays.
- Must be a strong communicator and possess strong problem-solving skills.
- Must be able to maintain a professional work demeanor.
- Primary language for communication is English, but the ability to speak other languages is helpful.
- Must be able to maintain a professional work demeanor.
PHYSICAL DEMANDS:
- Must have adequate hearing, manual dexterity, and remain alert in order to perform all essential tasks.
- Use of hands and fingers to utilize different systems to touch, hear, and talk.
- Possibility of wearing a headset for long periods of time.
- Visual ability to perceive the full range of the color spectrum and ability to adjust focus.
- Will be required to sit and/or stand for long periods of time.