As a member of the Court’s IT team, the incumbent will deliver the highest level of customer support and follow up to court employees, the bar, Judges and the general public. The incumbent must be an effective problem solver and dynamic communicator with an aptitude for and appreciation of the importance of training as a part of every customer interaction. The Information Technology Technician provides technical support to the court unit in a wide range of areas, including configuring hardware and software programs, assisting with courtroom technology tasks and projects, and providing support for complex technology issues.

The successful candidate will have experience with the following:

• Installation, repair, upgrade, and troubleshooting of PCs, printers, scanners, and other IT equipment
• Proven ability to provide excellent customer service.
• Demonstrated sound judgment, professionalism, integrity, trustworthiness, and discretion
• Administration of the following technologies: Microsoft Windows 11 Pro, Microsoft Windows Server, and Microsoft 365
• Work collaboratively and professionally in a team environment
• Exceptional organizational and time management skills
• Effective oral communicator with the ability to explain technical concepts to all levels of staff
• Ability to maintain confidentiality, handle sensitive information and always exercise discretion
• Ability to maintain a professional demeanor, exercise mature judgment, and to be a dependable and flexible team participant

Preferred Qualifications:

• Minimum of three years of experience
• Bachelor’s degree in information systems, computer science, business administration, or a related field from an accredited institution
• Strong customer service skills, the ability to handle multiple priorities in a fast-paced environment, and an innate desire to continually learn new technologies and train across all IT disciplines
• Familiarity with the following technologies also is preferred: VMware vSphere, Omnissa Horizon, thin clients, mobile device management platforms such as KACE or Workspace ONE
• The ability to take the initiative to learn new programs quickly
• Proficient with Microsoft Active Directory environments
• Certifications relevant to an IT Technician (e.g. CompTIA Network , Microsoft role-based certifications, or equivalent credentials)

The U.S. District Court falls within the Judicial Branch of the U.S. Government. Judiciary employees serve under “Excepted Appointment” and are considered “at-will” employees. As such, employment may be terminated by either the employer or the employee with or without cause. Federal Civil Service classifications/regulations do not apply; however, court employees are entitled to similar benefits as other federal employees. These benefits include participation in the Federal Employees Retirement System which contributes to the Social Security Retirement Program, the Federal Employees Health Benefits Program, Federal Employees’ Group Life Insurance Program, Thrift Savings Plan (similar to a 401k plan with employer matching contributions), paid holidays and annual/sick leave accrual. See the U.S. Courts website for an overview of Federal Judiciary benefits.

Conditions of Employment
Applicants must be U.S. citizens or eligible to work in the United States. All application information is subject to verification. The selected candidate will be subject to a background check as a condition of employment and will be hired provisionally pending successful completion of the background check. Unsatisfactory results may result in termination of employment. Court employees are required to adhere to the Code of Conduct for Federal Judicial Employees . This position is subject to mandatory electronic funds transfer for payroll direct deposit.

Qualified applicants should send a cover letter (including a narrative statement of your background), a Judicial Branch Federal Employment ( AO 78) application with Optional Background Information (questions 19,20, and 21 completed), and a resume. The cover letter should be addressed to:

Diana Velez, Human Resources Manager
William M. Steger Federal Building and United States Courthouse
211 West Ferguson Street, Room 106
Tyler, Texas 75702

An application form can be obtained on our web page at: www.txed.uscourts.gov . All documents should be submitted as a single pdf with the reference number (2026-20 Informational Technology Technician) in the subject line via e-mail to: hr@txed.uscourts.gov .

Incomplete applications will not be considered. Applications will be screened for qualifications and only the most qualified applicants will be contacted and selected for a personal interview. Skill and knowledge testing may be administered to candidates that progress beyond the initial interview process. Expenses associated with interviews or relocation will not be reimbursed.