What are the responsibilities and job description for the NOC Technician (FTTH) position at KSA Technology Partners, LLC.?
NOC Technician
Marshall, TX | Full-Time, Non-Exempt | On-site
Pay: $25/hr. bonus
Overview
A regional fiber broadband provider is looking for a NOC Technician to monitor the network, respond to incidents, and keep service performing at a high level. You'll work with internal teams, field crews, and customers to resolve issues quickly.
Responsibilities
- Monitor the network management system (NMS), add new devices, and respond to alerts
- Own the ticket queue and make sure every issue is documented and resolved on time
- Run daily preventive maintenance checks and work with field crews to verify repairs and spot recurring problems
- Troubleshoot and repair the fiber-to-the-premise network
- Communicate with customers about outages and maintenance and keep accurate ticket records
- Keep network documentation accurate and up to date
- Run maintenance windows using documented procedures (MOPs)
- Perform root cause analysis on repeat or chronic tickets
- Support field technicians with escalated fiber service issues
- Configure and accept new network equipment as service areas expand
- Take part in the on-call rotation for 24/7 operations
Qualifications
- 2 years as a NOC Technician with event, incident, and change management experience in a PON-based fiber to the home network
- Bachelor's degree in Computer Science, Information Science, or equivalent experience
- Strong networking knowledge: TCP/IP, DNS, DHCP, VLANs, L2/L3 VPNs, and routing protocols (IGP and BGP)
Salary : $25