What are the responsibilities and job description for the TxDMV - Customer Service Representative (Wichita Falls) position at Texas Department of Motor Vehicles?
Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00051919
You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section
State Title: Customer Service Representative III (0136)
SUBMISSION OF APPLICATION
To apply for this position, complete an on-line application through theApplicant Career Sectionor throughWorkInTexas. TxDMV does not accept paper applications.
Your application should be complete and reflect all relevant education and experience. Omission of data can be the basis for disqualification; "See Resume" is not accepted in lieu of a completed online State of Texas application.Resumes may not be submitted in lieu of a completed State of Texas employment application but may be considered as additional supplemental information.The resume must include employer name and dates of employment for relevant work experience to be considered by the hiring authority.
Applicants who require accommodation for the interview process should contact Human Resources at 512-465-4043 when contacted to schedule an interview.
General Description
Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.
Provides complex customer service work in support of the Texas Department of Motor Vehicles (TxDMV), Vehicle Titles and Registration Division, Wichita Falls Regional Service Center. Work involves providing quality customer service to the public and stakeholders related to vehicle title and registration activities, and handling, preparing and providing confidential and sensitive correspondence and communication regarding compliance with State and Federal vehicle title and registration laws, rules and regulations. Work requires contact with governmental agencies, elected officials and extensive contact with the public. Works under general supervision with moderate latitude for the use of initiative and independent judgment.
Essential Duties
Provides quality customer service to the public, county tax offices and industry stakeholders regarding title and registration application requests and customer inquiries for TxDMV information, services, policies, procedures, law, rules and regulations.
Communicates to assist the public, government entities and industry stakeholders in person, by telephone (inbound/outbound), by e-mail and through correspondence.
Prepares and edits correspondence for the public and agency stakeholders including government agencies, law enforcement, vehicle dealers and metal recyclers.
Reviews, processes and routes mail. Tracks receipt and processing of documents.
Retrieves information from master files, mainframe systems and databases to verify against applications, forms and supporting original documents. Enters information into databases and approves or rejects issuance of requested documents.
Research information from manuals and electronic resources to resolve complex customer service problems and collaborates with other agencies and divisions to provide information and services to external and internal customers.
Maintains specialized expertise in TxDMV laws, rules, regulations, policies and procedures to issue temporary registration; NAFTA permits; authorize refunds and corrected title requests and issue credit fee vouchers and bonded title letters.
Receives and processes customer applications and functions as cashier to collect and disperse fees.
Balances daily receipts and assigned inventory; reconciles discrepancies and prepares financial reports.
May process customer apportioned registration in-person, by telephone and through the TxIRP online application.
Participates in team meetings to contribute to the development of best practice procedures.
Travels up to 5% of the time. Travels by car (may include flying). May include overnight travel.
May require working extended hours and some evenings and weekends, as needed. Must attend regularly scheduled work hours.
Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures.
Performs other job-related duties as assigned.
MARGINAL DUTIES
May be required to lift and carry boxes of paper and/or license plates weighing up to 50 lbs.
May be required to stand for short periods of time to make copies/faxes etc.
May be required to kneel for short periods of time to replace printing ink cartridges.
May require walking short distances to and from copier, fax, and to retrieve inventory.
The above statements are not a complete list of all responsibilities, duties and skills held or performed by employees in this job. Employees may perform other related duties as assigned.
Qualifications: MINIMUM REQUIREMENTS
Education
Graduation from high school or equivalent.
Experience
Experience and education may be substituted for one another.
Two (2) years experience in a high-volume customer service or general office administration environment.
Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent.
Additional Information
TRAVEL
May travel up to 5% of the time. May include overnight travel. Travels by car and possibly by plane. May require working extended hours and some evenings and weekends, as needed.
REGISTRATION, CERTIFICATION AND/OR LICENSURE
A valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within ninety (90) days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business.
Benefits
The State of Texas offers a variety ofbenefitsfor you and your family that are comprehensive and, on average, make up about one-third of total compensation.Benefits include:
Retirement Plan
Paid Group Health Life Insurance for employees
Paid Holidays
Paid Vacation Leave
Paid Sick Leave
Longevity Pay
Dental
Vision
Dependent Optional Life Insurance
Voluntary ADD Insurance
Dependent Health Life Insurance
Health Dependent care flexible spending accounts
Tuition Assistance Program
QUALIFIED EMPLOYER:In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of EducationsPublic Student Loan Forgiveness (PSLF) program.
Job Offers And Continuation Of Employment Is Contingent Upon
Proof of education and experience listed on the application
Eligibility to work in the United States
Satisfactory results from a pre-employment criminal history background check and drivers record check
Compliance with Selective Service registration for males ages
You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section
State Title: Customer Service Representative III (0136)
SUBMISSION OF APPLICATION
To apply for this position, complete an on-line application through theApplicant Career Sectionor throughWorkInTexas. TxDMV does not accept paper applications.
Your application should be complete and reflect all relevant education and experience. Omission of data can be the basis for disqualification; "See Resume" is not accepted in lieu of a completed online State of Texas application.Resumes may not be submitted in lieu of a completed State of Texas employment application but may be considered as additional supplemental information.The resume must include employer name and dates of employment for relevant work experience to be considered by the hiring authority.
Applicants who require accommodation for the interview process should contact Human Resources at 512-465-4043 when contacted to schedule an interview.
General Description
Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.
Provides complex customer service work in support of the Texas Department of Motor Vehicles (TxDMV), Vehicle Titles and Registration Division, Wichita Falls Regional Service Center. Work involves providing quality customer service to the public and stakeholders related to vehicle title and registration activities, and handling, preparing and providing confidential and sensitive correspondence and communication regarding compliance with State and Federal vehicle title and registration laws, rules and regulations. Work requires contact with governmental agencies, elected officials and extensive contact with the public. Works under general supervision with moderate latitude for the use of initiative and independent judgment.
Essential Duties
Provides quality customer service to the public, county tax offices and industry stakeholders regarding title and registration application requests and customer inquiries for TxDMV information, services, policies, procedures, law, rules and regulations.
Communicates to assist the public, government entities and industry stakeholders in person, by telephone (inbound/outbound), by e-mail and through correspondence.
Prepares and edits correspondence for the public and agency stakeholders including government agencies, law enforcement, vehicle dealers and metal recyclers.
Reviews, processes and routes mail. Tracks receipt and processing of documents.
Retrieves information from master files, mainframe systems and databases to verify against applications, forms and supporting original documents. Enters information into databases and approves or rejects issuance of requested documents.
Research information from manuals and electronic resources to resolve complex customer service problems and collaborates with other agencies and divisions to provide information and services to external and internal customers.
Maintains specialized expertise in TxDMV laws, rules, regulations, policies and procedures to issue temporary registration; NAFTA permits; authorize refunds and corrected title requests and issue credit fee vouchers and bonded title letters.
Receives and processes customer applications and functions as cashier to collect and disperse fees.
Balances daily receipts and assigned inventory; reconciles discrepancies and prepares financial reports.
May process customer apportioned registration in-person, by telephone and through the TxIRP online application.
Participates in team meetings to contribute to the development of best practice procedures.
Travels up to 5% of the time. Travels by car (may include flying). May include overnight travel.
May require working extended hours and some evenings and weekends, as needed. Must attend regularly scheduled work hours.
Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures.
Performs other job-related duties as assigned.
MARGINAL DUTIES
May be required to lift and carry boxes of paper and/or license plates weighing up to 50 lbs.
May be required to stand for short periods of time to make copies/faxes etc.
May be required to kneel for short periods of time to replace printing ink cartridges.
May require walking short distances to and from copier, fax, and to retrieve inventory.
The above statements are not a complete list of all responsibilities, duties and skills held or performed by employees in this job. Employees may perform other related duties as assigned.
Qualifications: MINIMUM REQUIREMENTS
Education
Graduation from high school or equivalent.
Experience
Experience and education may be substituted for one another.
Two (2) years experience in a high-volume customer service or general office administration environment.
Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent.
Additional Information
TRAVEL
May travel up to 5% of the time. May include overnight travel. Travels by car and possibly by plane. May require working extended hours and some evenings and weekends, as needed.
REGISTRATION, CERTIFICATION AND/OR LICENSURE
A valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within ninety (90) days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business.
Benefits
The State of Texas offers a variety ofbenefitsfor you and your family that are comprehensive and, on average, make up about one-third of total compensation.Benefits include:
Retirement Plan
Paid Group Health Life Insurance for employees
Paid Holidays
Paid Vacation Leave
Paid Sick Leave
Longevity Pay
Dental
Vision
Dependent Optional Life Insurance
Voluntary ADD Insurance
Dependent Health Life Insurance
Health Dependent care flexible spending accounts
Tuition Assistance Program
QUALIFIED EMPLOYER:In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of EducationsPublic Student Loan Forgiveness (PSLF) program.
Job Offers And Continuation Of Employment Is Contingent Upon
Proof of education and experience listed on the application
Eligibility to work in the United States
Satisfactory results from a pre-employment criminal history background check and drivers record check
Compliance with Selective Service registration for males ages
