TBCJ - Info Tech Support Spec. I-IV - OIG

Please paste the following URL into a browser to view the entire job posting on the CAPPS Careers page.https://erphcmprd.cpa.texas.gov/psp/candidateportal/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FLandAction=UandFOCUS=ApplicantandSiteId=1andJobOpeningId=107176andPostingSeq=1Job Description JOB DESCRIPTION:Info Tech Support Specialist IInfo Tech Support Specialist IIInfo Tech Support Specialist IIIInfo Tech Support Specialist IV Additional Information: Retiree SalaryWill be 2.5% less than the posted salary TravelNone- position may make day trips, but no overnight trips Study Material No Pre-Service Training Academy RequiredNo Hazardous Duty/Longevity PositionLongevity This position does not have access to critical infrastructure in accordance with the Governors executive order GA-48. Outside applicants will be required to submit to pre-employment drug testing as a condition of employment. *Applicants must submit both a rsum and a completed application to be considered. Both documents should include sufficient work history to assess qualifications. Job Duties: This position reports to the OIG Huntsville Office daily. Duties include: First-line help desk support and assistance for operational problems of OIGs information technology systems and computers equipment; providing technical support for and maintenance of IT equipment such as PCs (desktops, laptops, tablets, etc.), printers, cell phones, computer peripherals, various standard application software such as Microsoft 365 , Adobe Acrobat, etc.; maintaining inventory of IT hardware and software; maintaining various IT systems user and administrative accounts, authentication, and permissions such as in Microsoft Active Directory, and other applications; providing basic support for network and Internet connectivity; and performing a variety of marginal duties, to be determined and assigned as needed. Youd be a GREAT fit if you have:Experience in Computer imaging, latest Windows operating systems (Windows 11 Pro, Windows server 2022/2025) as a user and as an administrator, usage and maintenance/support of Windows application software such as Microsoft 365 applications, Adobe Acrobat applications, web browsers, various media software, basic networking and peripheral/printers connectivity, setup, and support, etc.Skills: Troubleshooting and fixing computers, printer and software related technical problems, skills in customer services, clear and professional communication (verbal, written, as well as communications via digital messaging (emails, texts, etc.), skills in keeping the workplace well organized (both physical items/inventory and digital information). Experience in information technology or a computer-related help desk or computer-related customer service environment and the number of years of such required experience depend on the highest level of education, training and/or certifications completed in the related fields/areas of information technology and/or computer science. Contact Information: Questions regarding this position may be directed to:Ashley TaylorOffice of the Inspector General HR936-437-5143oig.hr@tdcj.texas.gov *For the most accurate and up-to-date information about your application, please log in to the CAPPS application portal regularly to monitor status changes or updates. Important Note to the Candidate: Military PreferenceTo receive MILITARY PREFERENCE, you are required to provide proof by attaching the necessary documentation to this job application.Military Occupation Specialty Codeshttps://hr.sao.texas.gov/CompensationSystem/JobDescriptionsClick on the occupational category for the position. Additional MOS can be found at the State Auditor's Office,Military Crosswalk Guide. The Texas Veterans Commission provides helpful employment information. Go to: http://www.texasskillstowork.com, http://www.onetonline.org, https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/ or www.careeronestop.org for assistance translati g your military experience and training courses into civilian job terms, qualifications/requirements and skill sets. Applications submitted through Work in TexasWork In Texas (WIT) applicants must complete supplemental questions to be considered for the position. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. EligibilityAn applicant must be eligible to work in the United States and must remain eligible, without sponsorship or any assurance of financial or other assistance from this agency, during the term of their employment. EEO Statement: The State of Texas is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, region, age or disability in employment or the provision of services. You may make copies of this application and enter different position titles, but each copy must be signed. Resumes will not be accepted in lieu of applications, unless specifically stated in the job vacancy notice.