Referral Intake/Fax Coordinator- Gastroenterology Office

Position Summary

The Referral Intake & Fax Coordinator is responsible for receiving, reviewing, processing, and distributing incoming patient referrals and medical records received via fax, electronic fax, and other communication channels. This position serves as a critical link between referring providers, patients, and clinical staff to ensure timely and accurate scheduling, insurance verification, and patient care coordination.

Essential Duties and Responsibilities

• Monitor incoming fax queues and electronic referral systems throughout the day.
• Receive, review, and process patient referrals from physicians, hospitals, clinics, and healthcare facilities.
• Verify referral documentation for completeness, including demographics, insurance information, clinical notes, laboratory results, imaging reports, and authorization requirements.
• Enter referral information accurately into the Electronic Medical Record (EMR) system.
• Route referrals to appropriate providers based on diagnosis, urgency, and practice protocols.
• Contact referring offices to obtain missing documentation or clarify referral information.
• Coordinate with scheduling staff to ensure patients are scheduled in a timely manner.
• Track referral status and maintain referral logs to ensure completion and follow-up.
• Scan, upload, and index medical records into the patient chart.
• Prioritize urgent referrals and communicate critical information to clinical staff promptly.
• Maintain HIPAA compliance and confidentiality of patient information at all times.
• Assist patients, providers, and staff with referral-related questions and concerns.
• Generate reports and perform referral audits as requested by management.
• Support other administrative functions as needed to maintain efficient office operations.

QualificationsEducation

• High School Diploma or GED required.
• Medical office training or certification preferred.

Experience

• Minimum 1 year of medical office, referral coordination, medical records, or healthcare administrative experience preferred.
• Experience in a gastroenterology or specialty practice is a plus.
• Knowledge of medical terminology and insurance requirements preferred.

Skills and Abilities

• Strong attention to detail and accuracy.
• Ability to manage high-volume workloads in a fast-paced environment.
• Excellent organizational and time-management skills.
• Strong verbal and written communication skills.
• Proficiency with EMR systems, Microsoft Office, fax management software, and office equipment.
• Ability to maintain professionalism and confidentiality.
• Strong problem-solving and follow-up skills.

Physical Requirements

• Prolonged periods of sitting and computer use.
• Frequent use of telephone, keyboard, scanner, and office equipment.
• Ability to occasionally lift up to 15 pounds.

Performance Expectations

• Process referrals accurately and efficiently.
• Maintain referral turnaround times according to practice standards.
• Demonstrate excellent customer service to patients and referring providers.
• Ensure all referral documentation is complete and compliant with regulatory requirements.
• Contribute positively to team workflow and office productivity.

This position is ideal for a highly organized individual who thrives in a busy specialty practice environment and enjoys coordinating patient care behind the scenes.

Pay: $12.00 - $13.00 per hour

Benefits:

• Health insurance
• Paid time off

Work Location: In person

Salary : $12 - $13