What are the responsibilities and job description for the Intake Coordinator position at Oceans Healthcare?
Louisiana Behavioral Health is a partnership between Ochsner LSU Health Shreveport and Oceans Healthcare, two Louisiana-based providers leading the transformation of behavioral health care through evidence-based, patient-centered treatment for adolescents, adults and seniors.
The Intake Coordinator responds to inquiry calls, conducts initial intake assessments, provide referrals, and coordinate admissions process according to Joint Commission, Federal and State Regulations, Oceans' Mission, policies and procedures and Performance Improvement Standards.
Essential Functions:
- Responds to inquiry calls, completes inquiry forms accurately, schedules assessments in a timely manner and documents follow up calls made regarding pending assessments.
- Conducts assessments at facility or other locations, completes Comprehensive Interdisciplinary Assessments Initial Triage thoroughly.
- Refers patients who are not appropriate for facility programs to appropriate resources.
- Coordinates pre-certification process, admissions process for patients admitted to facility programs, including admission forms, CIAs, and documents pertinent UR information.
- Delivers patient services in a respectful manner which promotes dignity and patient satisfaction.
- Identifies safety needs including ability to detect possible signs of abuse and neglect and report same to clinical staff.
- Identifies special mobility and equipment needs of patients
- Assess and interprets age and disability needs to assess level of care needed and made appropriate referrals based on same.
- Communicates with patients and families in manner sensitive to their age, disability and cultural needs and involves families of minors or significant others in decision making related to treatment as appropriate.
- Performs other duties and projects as assigned.