Service BDC/Rentals Associate

At Coos Bay Toyota, a member of the Teton Auto Group, we are committed to an environment where the customer is always treated with respect and dignity. Growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry, apply today!

What We Offer

• Medical, Dental & Vision Insurance
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Long term job security
• Health and wellness
• Discounts on products and services

Job Summary:

The Service BDC / Rental Agent is responsible for creating an exceptional customer experience by coordinating service appointments, managing customer communications, and assisting customers with rental vehicle needs. This role serves as a key connection between customers, the service department, and rental operations.

Essential Responsibilities

Service BDC Responsibilities

• Provide outstanding customer service using MAGIC principles and approved communication processes.
• Answer inbound service calls and assist customers with scheduling service appointments.
• Respond promptly to customer texts, emails, online messages, and service inquiries.
• Screen service schedules for appointment availability, overbooking concerns, and parts-related issues.
• Assist Service Advisors by answering overflow calls and supporting appointment management.
• Provide customers with accurate information regarding maintenance services, repairs, recalls, and pricing.
• Review manufacturer systems and resources for open recalls when applicable.
• Conduct follow-up calls and communications regarding previous service visits, declined services, maintenance reminders, recalls, and customer satisfaction surveys.
• Monitor and respond to online messaging platforms and service department communications.
• Collaborate with Service Advisors and Parts Advisors to identify appointment opportunities and customer needs. [SRVCBDCASS...ASSOCIATE | Word]

Rental Operations Responsibilities

• Manage rental reservations and scheduling.
• Complete rental agreements and collect accurate customer information.
• Perform vehicle check-in and check-out inspections, including walk-arounds with customers.
• Ensure rental vehicles are clean, fueled, and available for delivery in a timely manner.
• Coordinate rental vehicle readiness with service and detail departments.
• Prepare accurate rental invoices and assist customers throughout the rental process. [RNTLCHSR-R...AL CASHIER | Word]

Administrative & Cashiering Responsibilities

• Prepare accurate invoices for service, parts, detail, accessory, and rental transactions.
• Communicate effectively with service personnel to resolve invoice questions or concerns.
• Post and reconcile internal transactions as required.
• Balance cash drawer and verify payments and transactions at the close of business.
• Maintain accurate records and documentation.
• Support daily dealership operations and assist other departments as needed. [RNTLCHSR-R...AL CASHIER | Word]

Qualifications

• Excellent customer service and communication skills.
• Professional phone etiquette and confidence speaking with customers.
• Strong organizational and time-management abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Attention to detail and accuracy in documentation and invoicing.
• Ability to work cooperatively with multiple departments and team members.
• Basic computer proficiency and willingness to learn dealership software systems.
• Previous customer service, call center, rental, service, or dealership experience preferred but not required.

Coos Bay Toyota and the Teton Auto Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, creed, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, marital status, genetic information, or any other status protected under applicable federal and state law.