Hotel Concierge

Responsibilities:

• Meets with guests and provides outstanding customer service to all guests, owners, and visitors of the hotel.
• Assists guests and owners in a branded, friendly, proactive and efficient manner with appropriate follow-up as necessary.
• Knows all essential aspects of our resort or hotel operations.
• Builds an extensive knowledge base of local area restaurants, shops, attractions, transportation options, and airports.
• Maintains a positive and professional relationship with all vendors and merchants.
• Supports operations partners and vendors delivering communication to managers and guests on a daily basis.
• Supports the marketing and sales department with administrative tasks.
• Maintains inventory and stock of supplies, brochures, and collateral for concierge desks.
• Prints and delivers correspondence to the front desk for guests prior to arrival.
• Provides pre-arrival support for guests arriving on packages.
• Facilitates correspondence with guests.
• Acts as the site liaison for the services and sales center.
• Works collaboratively with any resort associates and resources.

Concierge Qualifications / Skills:

• Strong verbal and written communication skills
• True desire to satisfy the needs of others in a fast-paced environment
• Ability to interact with all guests and owners, internal and external, effectively with tact and diplomacy
• Ability to suggest a wide variety of local and statewide attractions for guest entertainment
• Basic mathematical and calculator skills
• Strong follow through skills

Education, Experience, and Licensing Requirements:

• BA/BS University degree with a concentration in marketing, promotions, advertising sales, or business administration preferred
• 3 to 5 years of sales experience preferred
• Familiarity with location, neighborhood, and local attractions, including restaurants, bars, and nightlife
• Working knowledge of office software, point-of-sale, and phone systems