What are the responsibilities and job description for the Hotel Concierge position at testess114?
Responsibilities:
- Meets with guests and provides outstanding customer service to all guests, owners, and visitors of the hotel.
- Assists guests and owners in a branded, friendly, proactive and efficient manner with appropriate follow-up as necessary.
- Knows all essential aspects of our resort or hotel operations.
- Builds an extensive knowledge base of local area restaurants, shops, attractions, transportation options, and airports.
- Maintains a positive and professional relationship with all vendors and merchants.
- Supports operations partners and vendors delivering communication to managers and guests on a daily basis.
- Supports the marketing and sales department with administrative tasks.
- Maintains inventory and stock of supplies, brochures, and collateral for concierge desks.
- Prints and delivers correspondence to the front desk for guests prior to arrival.
- Provides pre-arrival support for guests arriving on packages.
- Facilitates correspondence with guests.
- Acts as the site liaison for the services and sales center.
- Works collaboratively with any resort associates and resources.
Concierge Qualifications / Skills:
- Strong verbal and written communication skills
- True desire to satisfy the needs of others in a fast-paced environment
- Ability to interact with all guests and owners, internal and external, effectively with tact and diplomacy
- Ability to suggest a wide variety of local and statewide attractions for guest entertainment
- Basic mathematical and calculator skills
- Strong follow through skills
Education, Experience, and Licensing Requirements:
- BA/BS University degree with a concentration in marketing, promotions, advertising sales, or business administration preferred
- 3 to 5 years of sales experience preferred
- Familiarity with location, neighborhood, and local attractions, including restaurants, bars, and nightlife
- Working knowledge of office software, point-of-sale, and phone systems