Project Manager, Collision Field Operations

What To Expect
This role oversees operational performance, financial results, and customer experience across multiple locations in an assigned region. The position emphasizes accountability through rigorous KPI management, in-depth data analysis, and the implementation of strategic initiatives to enhance cycle time, profitability, repair quality, and overall customer satisfaction.

What You'll Do

Operational Leadership: Manage daily operations across locations to ensure efficiency, quality, adherence to safety standards, and standardized processes through audits and reviews

Financial & KPI Performance: Oversee regional P&L; optimize labor, parts, and gross profit; and drive improvements in key metrics such as cycle time, touch time, repair ratios, severity, supplements, and CSI/NPS

Reporting & Trend Analysis: Conduct regular data analysis of operational reports to identify trends and root causes; develop action plans; lead performance reviews; and present actionable insights to executives, supported by measurable outcomes

Team Development: Support recruiting, coaching, and development of managers; establish accountability systems and succession plans; and foster a culture of ownership through quarterly reviews

Customer Experience: Uphold high service standards, resolve escalations, and leverage CSI analysis to address systemic issues and identify training needs

Compliance & Safety: Enforce safety protocols, insurer compliance requirements, documentation accuracy, and standards for facilities and equipment

Strategic Execution: Deploy corporate initiatives, support new launches and acquisitions, drive data-informed improvements at the regional level, and collaborate with cross-functional teams

What You'll Bring

5 years of collision repair leadership experience, including multi-location management

Proven track record of managing P&L at regional or multi-site levels

Strong analytical skills for interpreting complex operational reports and KPI dashboards

Proficiency in data-driven decision-making, root cause analysis, and performance accountability

Financial acumen and demonstrated operational excellence in driving efficiencies and improvements

Change leadership and executive communication skills for strategic execution and presentations

Willingness to travel regularly within the assigned region

Benefits
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Medical plans > plan options with $0 payroll deduction

Family-building, fertility, adoption and surrogacy benefits

Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution

Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA

Healthcare and Dependent Care Flexible Spending Accounts (FSA)

401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits

Company paid Basic Life, AD&D

Short-term and long-term disability insurance (90 day waiting period)

Employee Assistance Program

Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays

Back-up childcare and parenting support resources

Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance

Weight Loss and Tobacco Cessation Programs

Tesla Babies program

Commuter benefits

Employee discounts and perks program

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