What are the responsibilities and job description for the PARTS ADVISOR position at Tesla?
At Tesla, our Parts Advisors play an important role in service operations, offering fundamental support to both Technicians and customers in our mission to accelerate the world's transition to sustainable energy.
As a Parts Advisor, you will provide critical parts support to the service center; liaise with other departments, as well as focusing on the continuous development of your skills. We've created one of the most innovative vehicles ever made and you will help ensure an equally innovative service to customers.
To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for the brand and the ability to thrive in a team environment.
- Source parts from Distribution Centers and other Service Center locations and allocate them to vehicle service appointments
- Monitor inventory within the parts system, communicate parts updates and availability with relevant team members
- Review upcoming appointments and ensure they are properly prepared and documented in our system
- Prepare internal orders for shipment to other service center locations
- Process and return warranty part shipments for quality assurance including handling hazardous materials and high-voltage batteries
- Systematically receive, inspect, and put away stock and special-order parts
- Escalate parts issues from internal or external suppliers in collaboration with Regional Parts Manager, acting as a point of contact to vendors and giving constructive feedback that will contribute to future improvements
- Pick up and transport parts using van or forklift, engaging third parties when necessary
- Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
- Ability to thrive in a team-based environment and achieve common goals
- Effectively handle multiple priorities, organize workload, and meet deadlines
- Able to communicate, read, and write effectively in the English language on all levels
- Proficient in MS Office
- Valid driver's license required and ability to obtain appropriate state licensing, where applicable
- Ability to perform repetitious duties including : regularly lift up to 25 lbs., sit, bend and stand for long periods of time
- Specific vision abilities required include : ability to identify parts, operate systems, and identify potential safety hazards in the parts department
