What are the responsibilities and job description for the Associate Business Intelligence Analyst position at Tesla?
What to Expect
What You'll Do
What You'll Bring
Compensation and Benefits
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
Tesla is looking for an Associate Business Intelligence Analyst to join the Customer Support analytics team. You will help transform complex global data into insights that improve operational efficiency and elevate customer experience. This role supports key initiatives across global customer support operations.
You will partner with project managers, analysts, engineers, and business leaders to design dashboards, automate reporting, and improve data accessibility across systems. The ideal candidate thrives in a fast-paced environment, has strong analytical and technical skills, and is passionate about leveraging data to drive innovation at scale.
This is an excellent opportunity to develop advanced BI and automation skills, work with high-impact datasets, and contribute to optimizing Tesla’s global support organization.
You will partner with project managers, analysts, engineers, and business leaders to design dashboards, automate reporting, and improve data accessibility across systems. The ideal candidate thrives in a fast-paced environment, has strong analytical and technical skills, and is passionate about leveraging data to drive innovation at scale.
This is an excellent opportunity to develop advanced BI and automation skills, work with high-impact datasets, and contribute to optimizing Tesla’s global support organization.
What You'll Do
- Build and maintain dashboards and data visualizations in Tableau
- Develop and refine queries using SQL Server, MySQL, Oracle, and Vertica
- Use Python for data processing, automation, and advanced analytics
- Analyze trends and KPIs such as CSAT, average handle time, and recontact rate
- Partner with cross-functional teams to translate business questions into data solutions
- Automate recurring reporting workflows for scalability and efficiency
- Present insights to leadership through clean, concise visual storytelling and reporting
What You'll Bring
- Bachelor’s degree in Data Analytics, Business, Computer Science, or related field or equivalent experience
- SQL proficiency across multiple databases (SQL Server, MySQL, Oracle)
- Working knowledge of Python for analytics and automation
- Strong experience with Tableau or other BI visualization platforms
- Understanding of key support metrics (CSAT, FCR, AHT) and contact center analytics
- Excellent attention to detail and problem-solving ability. Ability to manage multiple priorities and meet deadlines in a fast-paced environment
- Passion for Tesla’s mission and for applying data to real-world operations
Compensation and Benefits
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.