What are the responsibilities and job description for the Tours Coordinator position at Tesla?
What to Expect
What You'll Do
What You'll Bring
Compensation and Benefits
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
Our Tour Coordinators are ambassadors of Tesla and our mission, enthusiastically educating audiences about our history, manufacturing processes, industry, and revolutionary products. We're looking for a bright, energetic, and professional team player to represent Tesla in the highest regard. This position is expected to create an exceptional visitor experience at our Giga, LFP, and Energy factories by delivering exceptional tours, supporting engagement initiatives that enhance factory culture and drive employee excellence, and advancing Tesla's mission to build a world of amazing abundance.
What You'll Do
- Visitor Experience & Education: Deliver brand-aligned factory tours that educate visitors on Tesla products, mission, and manufacturing process through authentic engagement and relationship-building
- Tour Planning, Scheduling & Logistics: Plan and coordinate tours for diverse groups—including Tesla employee family and friends, customers, VIPs, internal teams, and educators—while managing all logistics such as check-in, safety briefings, and accessibility accommodations.
- Curate and Design Tour Content: Develop, curate, and refine engaging tour content, ensuring materials remain accurate, on-brand, and reflective of current Giga, LFP, and Energy factory operations
- Engagement & Culture: Support the Site Programs team by assisting with executing events and engagement initiatives
- Feedback & Metrics: Track satisfaction scores, analyze post-tour feedback, and report program impact to leadership to drive continuous improvement
- Cross-Functional Collaboration: Partner closely with Workplace, Catering, Community Engagement, Transportation, Subject Matter Experts, Security, and Reception teams to coordinate logistical support for Giga, LFP, and Energy factory tours
- Scheduling System Management: Maintain and manage the tour booking/scheduling platform, including handling last-minute changes, cancellations, or accommodation requests
What You'll Bring
- Confidence speaking in front of large groups and interfacing with Tesla leadership, which may include speaking to high-value clients and visitors
- Ability to walk and stand for 8 hours
- Significant work experience in customer service preferred
- Exceptional verbal communication and interpersonal skills
- Comfortable driving a tram or passenger van in/around a factory environment while simultaneously articulating unique production processes
- Ability to work comfortably in a dynamic, fast-paced, and sometimes ambiguous environment
- Able to work nights or weekends on occasion
Compensation and Benefits
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Medical plans > plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D
- Short-term and long-term disability insurance (90 day waiting period)
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.