What are the responsibilities and job description for the Field Operations Support Coordinator, Subcontracting position at Tesla Motors, Inc.?
The Residential Service Subcontracting Project Coordinator plays an important role in the progress of Tesla's energy service program. This position will be responsible for managing individual service projects for the entire project life cycle, including quoting and understanding subcontracting costs, managing Purchase Orders and Invoices, coordinating site visits for subcontractors, and maintaining project updates and notes. The Subcontracting Project Coordinator also serves as key communicator to the Tesla Subcontracting network. This requires a strong background in renewable energy service coordination and an emphasis on residential energy service. This role also requires strong communication skills and ability to manage various project aspects at a fast pace.
What You'll Do
- Review project Scope of Works to prepare Request for Proposals from Subcontractors
- Collaborate with Subcontractors to schedule approved service work, coordinating with internal teams as necessary
- Oversee job closeout processes, including reviewing subcontractor invoices, verifying deliverables meet quality standards, and ensuring timely project completion
- Maintain and update the Service Center Application (CRM) to organize workflows, track progress, and ensure system
- Manage subcontractor relationships and own subcontractor issue resolution, and manage escalations with internal teams
- Monitor service-level agreements (SLAs) to manage project timelines and identify process gaps for potential improvements
- Coordinate site access, customer/resident communications, track part serial numbers and subcontractor RMAs, and subcontractor onsite equipment coordination's
What You'll Bring
- 3 years of experience in renewable energy operations or related fields; OR 5 years of experience in Operations Management, Construction, or related field
- Experience working with multiple subcontractors for field service work
- Experience reviewing electrical diagrams, roof work, and electrical scopes of work
- Self-motivated with a proactive approach to improving systems and workflows. This role must be highly motivated to organize and updating the team project workflow. This attribute is essential to this role, and to the success of the subcontracting team
- Strong organization and verbal/written communication skills for collaboration with subcontractors and internal teams
- Proven proficiency in Operations CRM (Tesla SCA or comparable), Microsoft Excel, Share Point, and Word
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Medical plans > plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D
- Short-term and long-term disability insurance (90 day waiting period)
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
- Earned Wage Access: Real-time pay access paid daily, subject to eligibility and schedule (applicable for below Sr. Managers levels)
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.