What are the responsibilities and job description for the Implementation Specialist position at Terso Solutions?
Job Title: Implementation Specialist I
Business Unit: PAR Excellence Systems
Department: Field Operations
Manager: Implementation Manager
FLSA Status: Full Time, Non-exempt
Travel Requirement: 75%
General Position Description
This entrylevel field implementation role focuses on building foundational technical skills, supporting onsite installations, and delivering customer training under guidance while progressing toward independent execution. Implementation Specialist I supports clients' needs related to the implementation, installation, and training of PAR Excellence hardware and software systems while maintaining high standards of customer service, accuracy, and professionalism.
Duties and Responsibilities
- Install PAR Excellence hardware as well as software ensuring proper operation of technology solutions
- Provide technology implementation and support of customer accounts
- Provide product training for both hardware and software
- Work with Technical Support to assist with resolving issues while on-site
- Assist with system configuration data, including par levels and units of measure, to support accurate installation and system functionality
- Support and assist with training activities for new Implementation Specialists under the guidance of senior implementation staff
Required Knowledge, Skills and Abilities
- Progression toward successful completion of Tier 1 technical knowledge and skills
- Ability to work independently as well as in a team environment
- Self-motivated, detail-oriented and organized
- Excellent oral and written communication
- Outstanding customer service skills
- Extensive travel required (75%)
Required Education, Credentials and Experience
- Prior experience in healthcare supply chain, hospital operations, or healthcare equipment installation is preferred but not required.
- Ability to obtain and maintain security clearance with PAR clients, including government accounts
PHYSICAL REQUIREMENTS:
Review each statement and check all that apply and state the percent of time required for each activity.
ACTIVITY | DESCRIPTION | % OF TIME |
CLIMBING | Ascending or descending stairs, ladders, ramps, etc., using feet and legs and /or hands and arms | 50% |
STOOPING | Bending body downward and forward by bending spine at the waist. | 75% |
KNEELING | Bending legs at knees. | 75% |
REACHING | Extending arms and hands in any direction. | 100% |
STANDING | Particularly for sustained periods of time. | 100% |
WALKING | Moving about on foot to accomplish tasks. | 100% |
PUSHING | Use of upper extremities to press against something with steady force in order to move something forward, downward or outward. 0 - 10 lbs 11 - 20 lbs 21 - 50 lbs 51 lbs or more | 25% |
PULLING | Use of upper extremities to drag, haul or tug objects. | 25% |
LIFTING | Raising objects from a lower to a higher position, requiring the use of upper extremities, back muscles, and legs. 0 - 10 lbs 11 - 20 lbs 21 - 50 lbs 51 lbs or more | 50% |
CARRYING | Holding and moving/transporting an object about 0 - 10 lbs 11 - 20 lbs 21 - 50 lbs 51 lbs or more | 50% |
FINE MOTOR | Picking, pinching, typing, primarily with fingers rather than the whole hand or arm as in handling. | 75% |
FEELING | Perceiving attributes of object-shapes, size, temperature, texture-by touching with skin, particularly that of using fingertips. | 75% |
TALKING | Expressing or exchanging ideas by means of the spoken word. Must convey detailed or spoken instructions to others accurately, loudly or quickly. | 100% |
HEARING | The process of perceiving the nature of sounds. Receives information through oral communication. | 100% |
SEEING | The process of perceiving objects by use of the eyes-position, shape, color, depth perception, visual inspection. | 100% |
For these skills, PAR Excellence will offer a competitive salary along with a full benefits package including medical, dental, life insurance, company provided short term and long term disability, 401k with company match, paid vacations and holidays.
We are proud to be an Equal Opportunity Employer.