What are the responsibilities and job description for the Customer Service Specialist position at Terry's Heating & A/C, Inc.?
Customer Service Specialist
This position is the first point of contact for our customers and technicians; you'll play a key role in ensuring seamless service delivery and customer satisfaction. If you thrive in a fast-paced environment, have strong communication skills, and are ready to help our team operate at its best, we want to hear from you!
Terry's Heating & Air, Twin Falls, ID
We have been serving residents of the Magic Valley area since 1977 and are committed to excellence in every aspect of the heating and air conditioning business.
Come work for a company that values each of their employees, celebrates their successes and invests in their future!
What we have to offer / Benefits:
- Medical, dental, and vision insurance
- Paid holidays
- Paid vacation and sick time
- 401K w/ Company match
- Growth and advancement opportunities
- Paid training and continuing education
- Employee Success Celebrations
- Drug free environment
Job Title: Customer Service Specialist
Pay: Depending On Experience
Work hours: 8:00am to 5:00pm, Monday through Friday, overtime as needed
What you will be doing:
- Answering incoming customer calls
- Dispatching Service Technicians and maintaining technician's daily schedules
- Clear and concise communication with department managers, employees, company customers, and vendors
- Keep customers apprised as to company schedule and requested lead-times
- Create special quotes as needed and obtain approval from the customer
- Follow up with customers on estimates
- Looking over/maintaining AR invoices and past due balances
- Daily approval of timesheets
- Daily reporting
- Help maintain membership billing
- Help manage warranty claims as needed
Qualifications:
- 2 years experience in customer service
- Project coordinating, scheduling, or similar experience preferred
- Highly customer focused and positive phone presence
- Experience using Microsoft products, Word, Excel, and Outlook
- Ability to communicate effectively in writing and verbally
- Ability to complete multiple tasks efficiently and effectively in a fast-paced environment
- Detail oriented and highly organized
- Willing to learn