What are the responsibilities and job description for the Patient Access Center Representative (Call Center) position at Terros and Careers?
Duties Include:
- Answer Internal/External inquiries related to scheduling patients for Terros Services in a time efficient manner.
- Ensures pertinent clinical, financial and/or insurance and administrative information has been accurately obtained and documented.
- Responsible for triage and ensuring all requests for services are completed in a timely manner.
- Perform patient pre-registration including accessing and updating patient information.
- Complete all pre-enrollment duties including patient registration, insurance verifications and effective presentation of information; completes reporting requests and other reporting duties as requested.
- Perform data entry and appointment confirmation.
- Maintain effective communication with back office staff and providers in all of the health centers as needed.
- Minimum High school or GED equivalent is required.
- At least two (2) years of prior customer service in a high-volume call center or medical setting required. (Handling 80 inbound calls) Minimum of one (1) year healthcare triage experience preferred.
- Knowledge in call center production metrics and management.
- Medicare/Medicaid/Insurance experience Is necessary.
- Well-developed critical thinking and analytical abilities, and time management, organizational, conflict resolution and judgement skills.
- Understanding of medical terminology and billing. Proficiency using Microsoft Office suite including Outlook.
- NextGen electronic health record software and Cisco telecommunication system experience a plus; Microsoft proficiency with a focus on spreadsheet creation preferred.
- This role is a non-driving position. This position is performed at one location and does not require travel to various Terros Health centers. May be 18 years of age and with less than two years’ driving experience or no driving experience.
- Must pass a TB Test
Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Type: Full-time
Pay: From $17.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Experience:
- customer service in high volume call center: 2 years (Required)
Work Location: In person
Salary : $18