IT Help Desk Support

Responsibilities

JOB DESCRIPTION

• Provide in-person, virtual, and phone-based technical support to end users across the organization.
• Crosstrain on telephony systems, hardware, and application software within the IT environment.
• Identify hardware and software requirements based on user needs and recommend appropriate solutions.
• Install and configure computer hardware, peripheral devices, operating systems, networking components, and productivity software (e.g., Microsoft Office 365).
• Monitor and troubleshoot system performance issues such as slow response times or security breaches.
• Analyze user requirements and recommend technology solutions to improve business efficiency.
• Assist in the design, testing, and implementation of new software applications.
• Collaborate with network services and information systems teams to resolve complex IT issues.
• Maintain and administer user access via Active Directory, including account creation and permissions.
• Provide basic user training for system access and applications.
• Document updates, resolutions, and technical support activities via email, voice mail, or in-person communication.
• Perform other related duties as assigned.
  
  

Minimum Qualifications

• BS in Information Systems, Computer Science or equivalent experience
• 3 years of relevant experience in computer networking, operating systems and system support
• Minimum 2 years of experience supporting Windows OS, server hardware/software, and mobile platforms (Mac OS, iOS, Android).
• Minimum 2 years of hands-on experience with Active Directory.
• Minimum 2 years of help desk or desktop support experience.
• Proficiency in Microsoft Office 365 applications (Excel, Word, PowerPoint, Outlook).
• Minimum 2 years of experience with network infrastructure (basic troubleshooting, connectivity support).
  
  

About Us

About Us:

For over 35 years, TERREPOWER (formerly BBB Industries) has been a leader in sustainable manufacturing, driving the circular economy by extending the life of essential products in the automotive and industrial markets.

Founded in 1987 in Daphne, Alabama by the Bigler family, TERREPOWER began as a small regional remanufacturer of starters and alternators. Our commitment to quality and innovation quickly earned us a reputation as a trusted name in the automotive industry.

Recognizing new challenges and opportunities, in 2019 we set our sights on EV battery upcycling-addressing one of the industry’s most pressing issues. Our engineering team pioneered solutions to extend EV battery life, pushing the boundaries of sustainable innovation.

Recognizing that demand for solar panels would exceed availability and 100,000 tons of waste would potentially go into landfills by 2035, our team searched for an innovative way to upcycle solar panels. With an eye on the future, we developed ways to upcycle solar panels.

Rooted in family and community values, we’re proud to have second-generation employees contributing to our legacy. Backed by Clearlake Capital, we’ve expanded our footprint into Europe with facilities in Spain, Italy, Denmark, Germany and Poland. We now sustainably manufacture and supply an assortment of nondiscretionary repair parts across more than 90 countries.

As we move forward under the TERREPOWER name, we remain committed to the same values that have always defined us: entrepreneurship, teamwork, customer-centered, sustainability, safety.

Why Join Us?

When you join our team, you become part of a company that is redefining how essential products are made, reused and repurposed to reduce waste and maximize resources.

Here’s What Sets Us Apart

• Purpose-Driven Work – Every day, your work will contribute to extending the useful life of essential products, keeping vehicles on the road and critical systems running.
• Innovative Mindset – We encourage creative problem-solving and bold ideas to push the boundaries of what is possible.
• Global Reach, Local Impact – With operations in North America and Europe, we have a global presence but remain deeply connected to the communities we serve.
• Growth & Development – Whether you’re on the production floor, in engineering, or part of our corporate team, we invest in your success through training, mentorship, and career advancement opportunities.
• A Culture of Collaboration – Rooted in teamwork and shared values, our employees work together to tackle challenges and drive meaningful change.
  
  

TERREPOWER is an Equal Opportunity Employer. We are committed to fostering an inclusive, diverse, and equitable workplace. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, sex, pregnancy, age, veteran status, religion, national origin, genetic information, disability unrelated to the ability to perform a job, sexual orientation, or transgender status to the extent protected by law. We believe that diversity drives innovation and success.