What are the responsibilities and job description for the Industrial Services Account Manager position at Terra Nova Solutions?
The Industrial Services Account Manager is an essential role in the support and revenue growth of Terra Nova’s field operations. While focusing on assigned accounts and new business targets with a primary focus on growing the industrial services line of business, the Industrial Services Account Manager is responsible for identifying new client opportunities, promoting the entire TNS line of services and driving new business growth. Additionally, the Industrial Services Account Manager is responsible for cross-selling additional services to meet the customer’s needs and strengthen the company-client relationship with new accounts and territories to ensure Terra Nova is exceeding client expectations.
In this role, the Industrial Services Account Manager serves as a brand ambassador of the company, therefore the Industrial Services Account Manager is expected to always represent the company in a positive manner both externally with clients as well as inside the office. Reporting to the SVP Sales and Marketing, this position will be primarily remote based but will require frequent travel to both customer and TNS locations, as well as company meeting locations to support business needs.
Essential Functions:
- New customer identification
- The Industrial Services Account Manager is required to identify sufficient new customer targets to meet the assigned budgetary requirements by utilizing all available sources discussed and outlined by SVP Sales and Marketing.
- Drive new business growth primarily in our industrial services and waste management service lines
- Develop a consistent client prospect pipeline that provides a continuous flow of new opportunities which meets the needs of TNS operations; quote and close business proposals at a rate sufficient to meet budgetary goals.
- Sales Activity Reporting
- Utilizing the company’s CRM program, enter and track all business opportunities from identification to close in a timely manner
- Provide weekly and monthly sales reporting, as required
- Account Maintenance
- Maintain client accounts and provide proactive approach to issue resolution; consistently deliver positive customer service to ensure client satisfaction and retention
- Support operations, as needed, with account maintenance and customer support
- Meetings, Conferences, and Trade shows
- Actively participate in all company meetings, industry trade shows and conferences, as directed.
Requirements:
- Minimum of 5–10 years’ related experience in a similar capacity in the industrial services industry
- Strong communication, interpersonal and presentation skills
- Professional demeanor; customer centric approach to sales
- Strong financial acumen
- Proven ability to close sales transactions and resolve customer concerns with a positive approach
- Ability to work in a fast paced environment with proven ability to meet deadlines and sales expectations
Necessary Knowledge, Skills and Abilities:
- Excellent working knowledge of Microsoft Office suite
- Previous experience utilizing a CRM program highly preferred
Terra Nova supports a diverse and drug free workplace. EOE. E-Verify Employer.