What are the responsibilities and job description for the Inside Sales & Customer Experience Representative position at TERMINAX?
TERMINAX, a leading brand in high-performance automotive films, known for innovations in paint protection films (PPF), is currently looking to hire an Inside Sales & Customer Experience Representative to support our U.S. sales operations, drive lead conversion, and deliver outstanding customer experiences through proactive communication and service.
Responsibilities
- Qualify leads, manage the sales pipeline, and schedule meetings or product demos for the outside sales team.
- Support sales team with quotes, proposals, order processing, and contract management.
- Collaborate with marketing to follow up on campaign leads and promotional activities.
- Respond promptly to customer inquiries via phone, email, or online channels.
- Manage order tracking, shipping updates, and delivery confirmations to ensure a smooth customer experience.
- Resolve product or service issues by identifying the problem, determining solutions, and following up to ensure resolution.
- Maintain strong customer relationships and proactively check in to increase satisfaction and loyalty.
- Coordinate with operations, logistics, and technical teams to ensure accurate and timely order fulfillment.
- Other ad-hoc tasks as assigned by management.
Qualifications
- Associate’s degree or higher preferred (Business, Communications, or related field).
- 2 years of customer service experience, ideally in automotive, manufacturing, or B2B environment.
- Strong communication skills (verbal and written) and ability to handle challenging situations with professionalism.
- Detail-oriented with strong organizational and multitasking skills.
- Proficiency in Microsoft Office; experience with CRM/ERP systems preferred.
- Team player with a proactive attitude and problem-solving mindset.
- Interest in automotive or aftermarket products is a plus.
- Bilingual (English/Spanish or English/Chinese) is a plus.
Compensation & Benefits
- Competitive base salary plus commission and performance-based incentives
- Opportunity to grow into a senior success role within a fast-growing, innovative company
- Onsite fitness center
- Coffee, drinks and snacks