IT / Microsoft Dynamics 365 (D365) Specialist

Job Summary

The IT / Dynamics 365 (D365) Specialist is responsible for supporting, configuring, maintaining, and optimizing Microsoft Dynamics 365 applications and related IT systems. This role partners with business stakeholders to ensure D365 solutions align with organizational needs, improve operational efficiency, and support business growth.

Key Responsibilities

• Configure, maintain, and support Microsoft Dynamics 365 applications (Finance, Supply Chain, Sales, Customer Service, or Business Central)
• Monitor system performance and troubleshoot issues
• Support system integrations and data integrity
• Collaborate with business users to gather requirements
• Provide user training, documentation, and support
• Assist with system upgrades, patches, and enhancements
• Support IT systems, security, and compliance standards
  
  

Required Qualifications

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
• 2–5 years experience supporting Microsoft Dynamics 365 or ERP/CRM platforms
• Strong understanding of business processes
• Excellent problem-solving and communication skills
  
  

Preferred Qualifications

• Microsoft Dynamics 365 certification
• Experience with Power Platform (Power BI, Power Apps, Power Automate)
• Experience with ERP/CRM implementations
  
  

Benefits

• 10 Paid Holiday
• 120 Hours of Accrued Vacation
• Paid Medical Time
• Bereavement
• Health Insurance
• 401k / Roth Benefits with Employer Match
• Flexible Spending Account
• Employer Paid Life
• Voluntary Insurance Options
  
  

Note:

This job description is a characterization of the tasks to be performed and is not exhaustive. The incumbent is expected to loyally perform all reasonable tasks assigned.