What are the responsibilities and job description for the Product Lead – Reporting Platform position at Tential Solutions?
Reports To: Vice President, Product & Strategy
Location: Austin, TX
Schedule: Full-time | Hybrid (2–3 days in office)
About This Role
Our client is seeking an experienced Product Lead to own and evolve our cross-product Reporting Platform. This role is responsible for defining, building, and embedding scalable reporting, analytics, and API capabilities across more than 20 products enabling consistent insight, improved decision-making, and measurable customer value.
As a senior individual contributor, the Product Lead will own the reporting and API roadmap, partner closely with Engineering and Design, and drive day-to-day execution through detailed backlog ownership and active participation in Scrum ceremonies. This role blends strategic platform thinking with hands-on delivery, requiring strong judgment, operational rigor, and the ability to influence without authority.
This role is ideal for a product leader who thrives at the intersection of platform strategy, customer experience, and execution—someone comfortable operating across teams, presenting to stakeholders, engaging customers directly, and translating complex needs into high-quality, shipped capabilities.
What You’ll Do
Platform Strategy & Roadmap Leadership
Experience
Location: Austin, TX
Schedule: Full-time | Hybrid (2–3 days in office)
About This Role
Our client is seeking an experienced Product Lead to own and evolve our cross-product Reporting Platform. This role is responsible for defining, building, and embedding scalable reporting, analytics, and API capabilities across more than 20 products enabling consistent insight, improved decision-making, and measurable customer value.
As a senior individual contributor, the Product Lead will own the reporting and API roadmap, partner closely with Engineering and Design, and drive day-to-day execution through detailed backlog ownership and active participation in Scrum ceremonies. This role blends strategic platform thinking with hands-on delivery, requiring strong judgment, operational rigor, and the ability to influence without authority.
This role is ideal for a product leader who thrives at the intersection of platform strategy, customer experience, and execution—someone comfortable operating across teams, presenting to stakeholders, engaging customers directly, and translating complex needs into high-quality, shipped capabilities.
What You’ll Do
Platform Strategy & Roadmap Leadership
- Own and evolve a multi-quarter roadmap for an AI-enabled, cross-product reporting and analytics platform.
- Align platform strategy with broader portfolio objectives, business priorities, and customer needs.
- Identify customer, partner, and internal reporting challenges across product lines and translate them into strategic opportunities.
- Partner with senior product leadership to ensure roadmap direction supports our client’s long-term platform vision.
- Lead product discovery using customer insights, usage data, experimentation, and iterative validation.
- Translate platform strategy into clear epics, user stories, acceptance criteria, and prioritized product themes.
- Serve as the day-to-day decision-maker for engineering teams on scope, priorities, and requirements.
- Collaborate closely with Product Managers, Designers, and Engineers to ensure clarity, feasibility, and delivery quality.
- Own, prioritize, and maintain a detailed, well-groomed product backlog.
- Translate roadmap initiatives into actionable sprint-level work.
- Participate fully in Scrum ceremonies, including planning, grooming, standups, reviews, and retrospectives.
- Partner with Delivery Managers to ensure initiatives remain on track and launch on time.
- Support onshore, offshore, and blended engineering teams by removing ambiguity and blockers.
- Serve as a strong voice of the customer by synthesizing insights from Product, Support, CX, Sales, analytics, and direct engagement.
- Monitor platform adoption, performance, and health metrics; identify and act on improvement opportunities.
- Ensure customer experience, usability, and clarity are embedded into platform decisions.
- Participate in VOC sessions, usability reviews, and customer validation as needed.
- Create mockups, workflows, and prototypes in Figma to communicate feature intent and interaction details.
- Collaborate with Designers to refine UX flows and ensure alignment with customer needs.
- Validate design feasibility with Engineering and iterate as needed to ensure delivery success.
- Partner with Revenue, Marketing, CX, and Support to ensure successful platform launches.
- Collaborate with vertical Product Managers to prepare release documentation, enablement materials, and customer-facing insights.
- Support go-to-market efforts by clearly articulating feature functionality and customer value.
- Build strong, trust-based relationships across Engineering, Product, CX, Sales, and Operations.
- Communicate roadmap direction, priorities, progress, and risks with clarity and transparency.
- Present product updates, sprint outcomes, and roadmap progress to internal and external audiences.
- Support portfolio-level initiatives through collaboration with product and platform leadership.
- Represent client in customer meetings, product demos, research interviews, and industry events as needed.
- Bring external insights back into roadmap planning and prioritization.
- Leverage AI tools to accelerate discovery, research synthesis, and customer insight analysis.
- Use AI to develop hypotheses, identify usage patterns, and improve workflow efficiency.
- Model responsible, ethical AI usage within product development processes.
Experience
- 3–5 years of product management or product owner experience in SaaS or software environments.
- Demonstrated experience owning roadmaps, defining requirements, and driving cross-functional execution.
- Hands-on experience embedding reporting and analytics capabilities into customer-facing or internal products.
- Strong backlog management, user story writing, and acceptance criteria development skills.
- Hands-on experience creating mockups and prototypes in Figma or equivalent tools.
- Solid understanding of UX principles, customer research, and product analytics.
- Proven ability to collaborate effectively with Design, Engineering, Delivery Managers, and distributed teams.
- Strong written and verbal communication skills, including customer and stakeholder presentations.
- Ability to influence outcomes without formal authority.
- Experience working directly with customers and representing products externally.
- Familiarity with analytics and engagement tools (e.g., Sigma, Pendo) is a plus.
- Experience using AI tools to support product discovery, decision-making, or workflow efficiency is preferred.
- Analytical, detail-oriented, and deeply customer-focused.
- Comfortable operating in ambiguity while creating clarity for teams.
- High standards for quality, execution, and accountability.
- Willingness to travel for customer engagements or industry events as needed.
- Impact: Shape the foundation of our client’s cross-product reporting and analytics capabilities.
- Ownership: Lead a platform with broad reach across 20 products and multiple verticals.
- Execution: Balance strategic platform thinking with hands-on delivery and sprint-level ownership.
- Innovation: Apply modern product practices and responsible AI to deliver scalable insight.
- Collaboration: Work closely with senior leaders and cross-functional teams across the organization.