What are the responsibilities and job description for the Corporate Safety & Physical Security Systems Support Engineer position at Tential Solutions?
Corporate Safety and Physical Security Systems Support Engineer
Support and maintain CSPS Systems.
Support and maintain CSPS Systems.
- Experience with multiple ACS and VMS systems is required.
- Certified in Milestone and S2 is desired but not required.
- Optimizing efficiencies within the systems.
- Diagnosing & troubleshooting any logical issues within the ACS and VMS.
- If system issues cannot be resolved in house, a service ticket will be opened with a vendor.
- Communicate with facilities, engineering, and security officers to identify faulty doors and cameras.
- Initiate service tickets with security vendors for all office locations.
- Coordinate service visit with vendor and on-site POC.
- Support technicians when they are onsite from and S2 and Milestone perspective.
- Follow up with vendor to coordinate required parts and return visits.
- Focus of support will be for Offices.
- Assist with CCTV viewing stations.
- Daily support of S2 for teams.
- Support Guard House equipment.
- Any physical security equipment that is not supported directly by IT will be supported by this role.
- Initiate small projects such as single door or camera adds with security vendors.
- Coordinate install with security vendor, facilities, and relevant IT teams.
- Maintain and update IT equipment trackers as new security equipment is installed, and old equipment is replaced.