Account Manager, Club Memberships

At the Tennessee Titans, we’re dedicated to a winning culture, making a meaningful impact in our community, and creating moments that bring people together. We pursue excellence in everything we do and foster a culture of accountability, teamwork, and relentless commitment because we are dedicated to being a part of something bigger than ourselves.

We are seeking a dynamic, enthusiastic and detail-oriented professional to join our Client Services & Hospitality team as an Account Manager, Club Memberships. This role will focus on delivering a best-in-class experience for Premium Club Members while supporting key initiatives tied to the transition and opening of the new Nissan Stadium. This position plays a critical role in managing relationships with high-value clients, executing service strategies, and supporting membership processes such as right of first refusal (ROFR) and presale access for luxury Club spaces. The ideal candidate is relationship-driven, highly organized, and thrives in a fast-paced, high-touch service environment. 

Primary Responsibilities

• Manage and maintain an assigned portfolio of new Nissan Stadium Club Members, with a focus on retention, engagement, relationship development, and long-term loyalty. 

• Establish and grow meaningful relationships with new Nissan Stadium Club Members through high-touch, personalized interactions, including in-seat visits, events, and exclusive experiences. 

• Maintain strong knowledge of Club offerings, amenities, benefits, policies, and stadium operations to effectively educate and support Members. 

• Support and execute presale and right of first refusal (ROFR) processes for Club Members. 

• Meet and exceed individual and team goals related to client retention, renewals, engagement, and membership performance. 

• Proactively address member inquiries and complex service situations across phone, text, email, chat, and social media with professionalism and effective problem-solving. 

• Maintain accurate, up-to-date client records within SeatGeek ticketing system and CRM software. 

• Contribute to the ideation and coordination of exclusive Club Member events and experiences and serve as a key point of contact for clients on-site. 

• Participate in training sessions and contribute to regular team meetings. 

• Serve as a primary point of contact for new Nissan Stadium Club Members on event days, monitoring the member experience, addressing service needs, and creating opportunities for engagement. 

• Support additional stadium events, as assigned, in both service and promotional capacities. 

• Perform other duties as assigned by Manager, Club Memberships. 

Qualifications

Required:

• Bachelor’s Degree from an accredited college or university required
• 2 or more years of experience in customer service, premium hospitality, or sales, preferably in sports or entertainment.
• Self-motivated professional with a strong work ethic and excellent written and verbal communication skills.
• Proven customer service skills with the ability to balance competing priorities and manage customer expectations.
• Ability to manage multiple priorities in a fast-paced environment.
• Collaborative team player who thrives in a team-first environment.
• Proficient in Microsoft Office Suite and ticketing systems (SeatGeek experience preferred).

Preferred:

• Degree in Business, Sports Administration, Hospitality, or related field
• SeatGeek experience

Physical Requirements and Working Conditions

• Work Environment: Office / Stadium
• Physical Requirements: Capable of walking and standing for extended periods during games and special events (up to 5 hours)
• Schedule: Willingness to work nights, weekends, and some holidays as needed

Those selected for further consideration will be contacted by someone from the Tennessee Titans.