What are the responsibilities and job description for the Front Desk/ Patient Care Coordinator position at Tennessee Smiles?
SUMMARY:
We are looking to hire a Front Desk/ Patient Care Coordinator who is excited about a fun and rewarding career in the Pediatric Dental field!
WHO WE ARE:
At Tennessee Smiles we strive to make every visit a fun and positive experience and to build self-confidence in each and every one of our patients. As a dual service dental practice, we are in a unique position to serve your family's dental and orthodontic needs. Excellent oral health is vital for a child’s development, and Drs. Mark Britton, Darryl Phillips and Jim Hollingsworth are here to help every step of the way.
Visit our website: https://www.tnsmile.com/ to learn more.
WHO WE ARE LOOKING FOR:
Proven experience in a customer service or administrative role, preferably in a dental/healthcare setting.
- Strong communication and interpersonal skills.
- Knowledge of dental terminology, procedures, and insurance processes is beneficial.
Ability to multitask, stay organized, and work in a fast-paced environment.
RESPONSIBILITIES:
Greet and welcome patients in a friendly and professional manner.
- Verify and update patient demographic information.
- Maintain a clean and organized reception and lobby area.
- Answer phone calls, emails, and inquiries promptly, addressing patient concerns and questions.
- Schedule and confirm patient appointments efficiently, considering dentist availability and treatment requirements.
- Coordinate and manage the dental appointment calendar to optimize the daily schedule.
- Verify and update patient insurance information.
- Collect and process payments for services rendered.
- Provide patients with information on treatment costs, insurance coverage, and payment options.
- Collaborate with dental staff to coordinate patient care and address any scheduling conflicts.
- Maintain a clean and organized reception area.
- Address patient concerns and complaints professionally and promptly.
Collaborate with the dental team to find solutions to patient issues.
We offer a fun and fast-paced work environment with flexible work hours, competitive salaries, and excellent benefits packages.
Tennessee Smiles participates in E-verify.
We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic.