Patient Care Coordinator/Front Office Staff

Job Overview
AudioLife Hearing Center is looking for a part-time Patient Care Coordinator for our local, community-oriented practice in Knoxville, TN.

At AudioLife Hearing Center, we believe that better hearing leads to a better quality of life. We pride ourselves on developing long-term relationships with our patients and believe that unsurpassed service should begin when someone walks through our doors and continue long after that initial appointment.

Our Doctors of Audiology take care to spend time with patients – conducting testing thoroughly, answering all their questions, and finding a hearing solution that truly fits their individual needs and lifestyle. As both the first and last point of contact for all visitors, the Front Office Receptionist/Patient Care Coordinator is equally integral to delivering an exceptional patient experience.

Our environment is lively, rewarding, and challenging and we pride ourselves on the sense of camaraderie within our office. As a member of our team, we will be committed to your development, goals, and success and we look forward to celebrating your achievements with you.

Responsibilities:

• Warmly greeting patients and other visitors to the practice; ensuring a positive first impression.
• Managing phone system - answering phones in a prompt and courteous manner, directly calls appropriately, and responding to inquiries with professionalism.
• Outbound calling to current and prospective patients as needed or requested by staff.
• Coordinate patient appointments and manage scheduling efficiently to optimize clinic operations.
• Handle collection of payments and document in OMS.
• Perform insurance verification, ensuring accurate billing processes.
• Maintain patient records and using electronic health record (EHR) system.
• Review documentation for accuracy and compliance with all state and Federal regulations (i.e. HIPPA, etc.).
• Provide clerical support including filing, typing, and managing correspondence.
• Facilitate communication between patients and professional staff to enhance patient service and satisfaction.
• Conduct intake procedures for new & existing patients, ensuring all relevant information is collected accurately.
• Support coding processes including CPT coding and ICD-10 coding as needed.
• Collaborate with healthcare professionals to streamline office management and improve patient flow.

Qualifications
The ideal candidate will possess:

• Minimum high school diploma.
• Good verbal and written communication skills with an eye for accuracy and detailed orientation.
• Previous experience in a medical office or clinic setting of at least 1 year with an understanding of medical terminology and health information management.
• Previous experience in EHR systems is useful, but not required.
• Familiarity with medical billing practices, insurance verification processes, and documentation review.
• Intermediate level of computer skills including Microsoft Office Suite and typing proficiency (10 key typing preferred).
• Strong ability to prioritize, multi-task and stay organized.
• Must have consistent, punctual and reliable attendance.
• A background in customer service or administrative support within a healthcare environment of at least 1 year is highly desirable.

Physical Demands & Work Environment:

• Frequently requires sitting, using hands, reaching and twisting.
• Frequently requires fine hand movements including typing.
• Frequently requires listening and speaking on a telephone and/or video conference program to those with a hearing or other disabilities.
• Occasional lifting of up to 20 pounds with or without assistance
• Standing and walking throughout the day
• The work environment is generally quiet, with moderate noise from phones and other office machines.

Pay: From $16.00 per hour

Benefits:

• Bereavement leave
• Employee discount
• Flexible schedule
• Free parking
• On-the-job training
• Paid sick time
• Paid time off
• Volunteer time off

Work Location: In person

Salary : $16