Patient Service Representative Lead

Tennessee Orthopaedic Alliance is the largest orthopaedic surgery group in Tennessee. TOA concentrates on the diagnosis and treatment of disorders and injuries of the musculoskeletal system which allow our patients to live their best life. Ninety plus years later we are advancing the practice of orthopaedic surgery throughout the state.

There are a number of reasons why TOA is an employer of choice; here are a few of them:

• Stability- TOA has been in Middle Tennessee since 1926 and has expanded to over 20 locations across the state!
• Impact- TOA’s team members use our careers – whether in our clinics or our business office – to make a positive difference in the community by building relationships and helping patients live their best life.
• Work Environment- The TOA team focuses on fostering an excellent working environment; one of positivity, collaboration, job satisfaction, and engagement.
• Total Rewards- TOA offers a comprehensive suite of benefits, including Medical, Dental, Paid Time Off, and more. Our 401(k) plan provides a company match, safe harbor match and profit-sharing match to go along with your contributions.

The Patient Service Representative is the friendly and helpful face of TOA – generally, the first person who interacts with our patients and their families. The Patient Service Representative sets the tone for a great patient visit by professionally and compassionately attending to the patients as they arrive for their appointment at TOA:

Responsibilities

• Greet patients upon arrival and facilitate the registration process.
• Verify patient demographic and insurance information; update records as needed.
• Collect copayments, coinsurances, deductibles, and outstanding balances.
• Verify insurance coverage and respond to patient billing or financial inquiries.
• Check out patients and schedule follow-up appointments.
• Serve as a liaison between third-party vendors and patients to ensure completion of STD, FMLA, accident policy, and related paperwork.
• Collaborate with clinical and administrative team members to support a cohesive, high-performing environment
• Train all new employees and provide ongoing guidance.
• Assign daily job duties and additional work during downtime.
• Monitor and track late-week assignments.
• Ensure adequate front desk coverage and request backup support as needed.
• Coordinate team lunches and help facilitate implementation of new processes and procedures.
• Serve as a resource for co-workers prior to escalation to the manager.
• Perform Thursday afternoon check-in for the Lewisburg clinic if needed.
• Act as point of contact when the manager is out and employees call in.

Requirements

• Experience collecting co-payments, deductibles, coinsurance, and balances.
• Knowledge of administrative and clerical procedures.
• Professional personal presentation and excellent customer service practices
• Previous experience and knowledge of insurance
• Demonstrate exceptional customer service and patient focus to make each encounter as positive as possible

Preferred

• NextGen Software experience.

Benefits

• • Competitive pay
  • Comprehensive benefits package including medical, dental, vision, 401k match with employee contribution and discretionary profit-sharing
  • Paid Time Off (which increases with years of service)
  • Paid Holidays

TOA is an equal opportunity employer. TOA conducts drug screens and background checks on applicants who accept employment offers

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.