What are the responsibilities and job description for the Therapy Coordinator position at Tennessee Orthopaedic Alliance, PA?
Description
We are excited to announce that our new Spring Hill location is scheduled to open in Spring 2026!
We are currently hiring for multiple positions, with training to take place at our Columbia, TN site. Team members will then transition to the new Spring Hill location once it opens.
This position is a full time, non-clinical position within Tennessee Orthopaedic Alliance in Spring Hill, TN.
Responsibilities
- Obtain physician referrals for therapy and scheduling the patients at the appropriate facility
- Assist in getting verification and authorization for therapy benefits and treatments
- Assist with patient order management and answering the phone
- Submit charges for rehab services
- Complete cross training for the therapy front desk (answering the phone, scheduling patients, assisting in patient care as needed, completing rehab reports, assist with account payments and estimates)
- Completing patient paperwork and submission for DMEs
- Be efficient and competent in completing the necessary rehab reports
- Respond and address clinical tasking needs
- Display appropriate communication with patients (in person and over the phone) and team members to provide quality customer service
- Display knowledge of electronic documentation portal, Microsoft office, and rehab billing guidelines
Requirements
- Experience collecting co-payments, deductibles, coinsurance, and balances.
- Knowledge of administrative and clerical procedures.
- Professional personal presentation and excellent customer service practices
- Previous experience and knowledge of insurance.
Preferred
- NextGen Software experience.
Benefits
- Competitive pay
- Comprehensive benefits package including medical, dental, vision, 401k match with employee contribution and discretionary profit-sharing
- Paid Time Off (which increases with years of service)
- Paid Holidays
TOA is an equal opportunity employer. TOA conducts background checks and drug screens on applicants who accept employment offers. TOA adheres to HIPAA and OSHA safety guidelines.