What are the responsibilities and job description for the Patient Access Representative position at Tennessee Orthopaedic Alliance, PA?
Description
This position is a full-time, permanent onsite non-clinical position within Tennessee Orthopaedic Alliance in Columbia, TN.
Responsibilities
- Answer inbound calls; assist callers by routing all incoming telephone calls to the proper department or personnel
- Obtain patient demographics and insurance information; maneuver between multiple screens and multiple systems while documenting information
- Listen actively to patient medical history such as surgical history, previous or current injuries, and recent imaging history
- Dissect pertinent details such as reason-for-visit and availability to schedule the most convenient and effective appointment for the patient
- Reschedule appointment cancellations
- Respond effectively to time sensitive email communication
- Deescalate disputes independently
- Take messages when necessary
- Other duties as assigned
Requirements
- Experience using NextGen
- Previous experience working with an Electronic Medical Records (EMR) system
Benefits
- Competitive pay
- Comprehensive benefits package including medical, dental, vision, 401k match with employee contribution and discretionary profit-sharing
- Paid Time Off (which increases with years of service)
- Paid Holidays
TOA is an equal opportunity employer. TOA conducts background checks and drug screens on applicants who accept employment offers. TOA adheres to HIPAA and OSHA safety guidelines.