Member Relations Coordinator

Member Relations Coordinator

Department: Member Relations
Reports To: Membership Director
Status: Exempt

Create Experiences. Build Community. Make an Impact.

Are you passionate about creating unforgettable experiences and building meaningful connections? As a Member Relations Coordinator, you’ll play a key role in shaping how our members engage, connect, and enjoy everything our club has to offer.

This is more than event planning—it’s about delivering exceptional moments, fostering community, and ensuring every member feels welcomed, valued, and excited to be part of something special.

What You’ll Do

✨ Member Experience & Engagement

• Bring our member programming calendar to life with engaging, high-quality events
• Help design and enhance experiences that align with member interests
• Support onboarding experiences that make new members feel instantly at home
• Identify creative ways to increase participation, satisfaction, and retention

🎉 Event Planning & Execution

• Own the full lifecycle of events—from planning to execution to follow-up
• Coordinate 100 events annually, from intimate gatherings to large-scale club events
• Ensure every event runs smoothly, on time, and exceeds expectations
• Manage event budgets and track performance

🤝 Cross-Team Collaboration

• Partner with Food & Beverage, Golf, Racquets, and Operations teams
• Lead coordination efforts to ensure everyone is aligned and prepared
• Follow structured planning processes to deliver consistent, high-quality events

📣 Communication & Coordination

• Work closely with the Communications team to promote events effectively
• Ensure all event details are accurate, timely, and aligned across channels
• Support clear and engaging communication with members

💬 Member Relationships

• Be a visible, approachable presence during events and club activities
• Build strong relationships and foster a sense of community
• Act as a liaison between members and leadership
• Handle feedback and service recovery with professionalism and care

📊 Data, Reporting & Improvement

• Track attendance, engagement, and participation trends
• Gather feedback to continuously improve programming
• Complete post-event reporting and share insights with leadership
• Help identify opportunities to elevate the member experience

What We’re Looking For

• Bachelor’s degree in Hospitality, Business, Marketing, or related field preferred
• 2–4 years of experience in hospitality, events, or member relations
• Strong organizational and event planning skills
• Excellent communication and relationship-building abilities
• Ability to manage multiple priorities in a fast-paced environment
• Detail-oriented with strong follow-through
• Flexible schedule, including evenings and weekends

What Makes You Successful in This Role

• You take ownership and follow through
• You thrive in organized, fast-moving environments
• You have an eye for detail and a passion for quality
• You love working with people and creating memorable experiences
• You’re a team player who communicates clearly and professionally

Why Join Us?

• Be part of a dynamic, member-focused team
• Play a key role in shaping the club experience
• Work in a collaborative, high-energy environment
• Opportunities to grow and make a meaningful impact

Ready to Create Something Special?

Apply today and help us deliver exceptional experiences that keep our members engaged, connected, and coming back for more.

Salary : $55,000 - $65,000