Case Manager I - TLC

Basic Functions:

Provide case management support including but not limited to housing and budget counseling to TLC residents who are transitioning to permanent housing. Build strong, effective professional working relationships with participants utilizing person-centered strategies. Demonstrate strong ethical values and maintain appropriate levels of confidentiality.

Essential Caseworker Functions:

1. Guide participants in developing and implementing their own individualized housing plan including goals addressing income and financial stability, overcoming existing barriers, securing permanent housing, and enhancing self-sufficiency to ensure long-term sustainability in housing to the fullest extent possible. Discussion about this plan begins at intake and includes an assessment to determine each client’s needs, goals, and eligibility for programs and services.
2. Establish and encourage adherence to a personalized budget and case plan through pro-active housing and budget counseling sessions.
3. Encourage participants to adhere to the rules and guidelines set forth in the Participant Agreement to ensure safety of the participant, staff, community, and building; notifying the appropriate manager if issues arise.
4. Provide information, referrals, and application assistance as needed for mainstream benefits and available support from appropriate social service agencies and/or community programs.
5. Using knowledge of residential lease contracts and landlord/tenant laws and ordinances, educate clients on their rights and responsibilities in securing and maintaining rental housing.

1. Maintain accurate client data in physical and electronic case files for each client daily.
2. Refer participants to appropriate housing first programs for which they may be eligible to assist them in a successful transition to permanent housing or assist them directly in that transition when necessary.
3. Maintain professionalism while assisting or collaborating with outside agencies and social workers/case managers as necessary.
4. On occasion transport participants to view apartments, obtain resources from the community, etc.

Supervision Received:

Reports to the TLC Director of Programs

Minimum Knowledge, Skills, and Abilities:

1. Education – Bachelor's degree in social work or related field strongly preferred; Associates degree in social work or related field plus one year of relevant experience required.
2. Fluency in speaking and writing English is required, bilingual fluency in English and Spanish strongly preferred.
3. Strong computer skills with proficiency in MS Word, Outlook, Excel, and data management systems essential.
4. Adherence to the Housing First philosophy of ending homelessness.
5. Commitment to Tenfold’s Core Values and the TLC CARE principles.
6. Ability to remain calm and interact professionally and effectively with participants, staff, service providers, and/or others in difficult, stressful, and/or crisis situations required.
7. Sensitivity to the cultural and socioeconomic realities of those served.
8. Commitment to the principle that everyone has strengths including the capacity to grow and change.
9. An approach to service that is trauma-informed, recovery focused, and empowers people to resolve their own challenges to the fullest extent possible.
10. Ability to establish a respectful relationship with persons served to help them gain skills and confidence.
11. Ability to work collaboratively with other personnel, service providers and/or other professionals.
12. Capacity to maintain a helping role and to intervene appropriately to meet service goals.
13. Ability to set appropriate limits and maintain professional boundaries.
14. Current/valid driver’s license and a vehicle that is registered, inspected, and insured.

1. Commitment to Tenfold’s Core Values:

• We Value Empowerment
• We value Innovation
• We Value Integrity
• We Value Diversity, Equity and Inclusion
• We Value Teamwork

Work Environment and Physical Requirements:

1. Sitting for extended periods, frequent walking, standing, reaching with hands and arms, use of hands and fingers for phone and keyboard
2. Regular computer usage
3. Regular talking and hearing
4. Frequent lifting and/or moving up to 20 pounds and occasionally up to 50 pounds
5. Visual acuity (with or without corrective lenses); close vision, distance vision, and ability to adjust focus
6. Working conditions are generally indoors with periodic exposure to weather to travel to meetings
7. Capacity to use stairs is required to potentially assist residents to exit the 5 story TLC building in the event of an emergency or other times when the elevator cannot be used