What are the responsibilities and job description for the Customer Success Engineer position at TENEX.AI?
Company Overview:
TENEX is an AI-native, automation-first, built-for-scale Managed Detection and Response (MDR) provider. We are a force multiplier for defenders, helping organizations enhance their cybersecurity posture through advanced threat detection, rapid response, and continuous protection. Our team is composed of industry experts with deep experience in cybersecurity, automation, and AI-driven solutions. Backed by leading investors, we are rapidly growing and seeking top talent to join our mission of revolutionizing the MDR landscape.
We’re a fast growing startup backed by industry experts and top tier investor Andreessen Horowitz. As an early employee, you’ll play a meaningful role in defining and building our culture. Get in on the ground floor. We’re a small but well-funded team that just raised a substantial round – joining now comes with limited risk and unlimited upside.
Location: This role will require onsite in our Sarasota, FL location.
Culture is one of the most important things at TENEX.AI—dive into our culture deck at culture.tenex.ai to see how we live it every day, with a deep emphasis on the collaboration and community that only in-person work delivers. This role is for those already in Sarasota, Florida (outside Tampa), or ready to relocate / commute here, where bold innovators ignite cybersecurity revolutions. Escape the overly inflated cost of living and sky-high tax burdens of places like California or New York with our incredibly aggressive relocation packages, designed to make the move for you and your family seamless, lucrative, and life-changing—think zero state income tax unlocking your full earning potential!
Join us in this sun-soaked paradise, embracing unparalleled personal freedom, a pro-business powerhouse climate, year-round amazing weather, and a very pro-family culture headlined by the nearby master-planned utopia of Lakewood Ranch, boasting top-tier amenities, schools, and community vibes that fuel work-life mastery.
As a Customer Success Engineer, you will work closely with the Forward Deployed Engineers and Customer Success Managers to ensure seamless technical delivery, implementation, and ongoing optimization of TENEX’s solutions. This role requires strong technical expertise, problem-solving skills, and the ability to work directly with customers to ensure success.
In this role, you serve as a critical technical advisor and partner to a portfolio of enterprise customers. Your primary mission is to ensure customers achieve maximum value from our security services, with a specific focus on technical integration and data ingestion. This role is highly hands-on and requires a deep understanding of data formats, APIs, and the ability to develop custom parsers to adapt our solutions to diverse customer environments.
Responsibilities:
TENEX is an AI-native, automation-first, built-for-scale Managed Detection and Response (MDR) provider. We are a force multiplier for defenders, helping organizations enhance their cybersecurity posture through advanced threat detection, rapid response, and continuous protection. Our team is composed of industry experts with deep experience in cybersecurity, automation, and AI-driven solutions. Backed by leading investors, we are rapidly growing and seeking top talent to join our mission of revolutionizing the MDR landscape.
We’re a fast growing startup backed by industry experts and top tier investor Andreessen Horowitz. As an early employee, you’ll play a meaningful role in defining and building our culture. Get in on the ground floor. We’re a small but well-funded team that just raised a substantial round – joining now comes with limited risk and unlimited upside.
Location: This role will require onsite in our Sarasota, FL location.
Culture is one of the most important things at TENEX.AI—dive into our culture deck at culture.tenex.ai to see how we live it every day, with a deep emphasis on the collaboration and community that only in-person work delivers. This role is for those already in Sarasota, Florida (outside Tampa), or ready to relocate / commute here, where bold innovators ignite cybersecurity revolutions. Escape the overly inflated cost of living and sky-high tax burdens of places like California or New York with our incredibly aggressive relocation packages, designed to make the move for you and your family seamless, lucrative, and life-changing—think zero state income tax unlocking your full earning potential!
Join us in this sun-soaked paradise, embracing unparalleled personal freedom, a pro-business powerhouse climate, year-round amazing weather, and a very pro-family culture headlined by the nearby master-planned utopia of Lakewood Ranch, boasting top-tier amenities, schools, and community vibes that fuel work-life mastery.
As a Customer Success Engineer, you will work closely with the Forward Deployed Engineers and Customer Success Managers to ensure seamless technical delivery, implementation, and ongoing optimization of TENEX’s solutions. This role requires strong technical expertise, problem-solving skills, and the ability to work directly with customers to ensure success.
In this role, you serve as a critical technical advisor and partner to a portfolio of enterprise customers. Your primary mission is to ensure customers achieve maximum value from our security services, with a specific focus on technical integration and data ingestion. This role is highly hands-on and requires a deep understanding of data formats, APIs, and the ability to develop custom parsers to adapt our solutions to diverse customer environments.
Responsibilities:
- Design, build, and maintain custom data parsers to transform raw security logs and data from various customer systems (e.g., SIEMs, cloud platforms, threat intelligence feeds, etc) into a normalized format for our platform.
- Serve as a key technical point of contact for advanced issues, including data pipeline failures, parser errors, and integration challenges. Triage, troubleshoot, and resolve complex technical problems in collaboration with internal engineering and product teams.
- Act as a trusted technical advisor, identifying customer needs and translating them into actionable feedback for our product roadmap. Champion customer requirements to ensure our platform evolves to meet their changing security challenges.
- Working alongside other Customer Success practitioners, monitor customer health and usage metrics to identify opportunities for optimization, new use cases, and enhanced security value. Conduct regular technical reviews to ensure systems are configured correctly and performing optimally.
- Demonstrated basic experience across disciplines including data ingestion, normalization, modeling and automations to create key deliverables including playbooks, dashboards, reporting, etc.
- Create and maintain technical documentation, guides, and best-practice content to empower customers and scale our support efforts.
- Technical & Industry Expertise
- 2- 3 years proven experience in a cybersecurity, cloud engineering, DevOps or similar field.
- Strong understanding of security technologies such as SIEM, EDR, SOAR, and cloud security.
- Hands-on experience with parsing various data formats (e.g., JSON, XML, CSV, Syslog).
- Experience with scripting and automation (Python, Bash, Terraform, Ansible, or similar).
- Proficiency with cloud platforms (AWS, GCP, or Azure) and containerization (Docker, Kubernetes).
- Familiarity with networking, security operations, and incident response workflows.
- Soft Skills
- Strong problem-solving and troubleshooting skills.
- Excellent customer-facing communication and collaboration abilities.
- Ability to work in a fast-paced, high-performance environment.
- Passion for cybersecurity, automation, and customer success.
- Bonus Skills
- Previous experience with Google specific platforms (SecOps/Chronicle/Siemplify, GCP, SCC, VirusTotal Enterprise, VertexAI, CEP, etc.)
- Previous experience with Logstash configuration and implementation
- Direct experience with data pipeline technologies such as OTEL, Bindplane, Cribl, Databahn, and Abstract.
- Bachelor’s degree in Computer Science, Cybersecurity, Engineering, or a related field (or equivalent experience).
- Relevant certifications such as AWS Certified Solutions Architect, GCP Professional Cloud Engineer, or CISSP are a plus.
- Opportunity to work with cutting-edge AI-driven cybersecurity technologies and Google SecOps solutions.
- Collaborate with a talented and innovative team focused on continuously improving security operations.
- Competitive salary and benefits package.
- A culture of growth and development, with opportunities to expand your knowledge in AI, cybersecurity, and emerging technologies.
