What are the responsibilities and job description for the Intake Specialist position at Tender Touch Therapy, LLC?
Description
Intake Specialist
Location: Medical Support Services Inc.
Status: Part to Full Time (Flexible, M-F, No Weekends)
Our purpose:
We believe in empowering every child, one ability at a time. Our dedicated employees collaborate with our patients and their care team to provide positive experiences that foster growth. The Result? Increased independence, confidence, and well-being for those we serve.
The Opportunity:
We’re looking for a warm, detail-oriented, and proactive Intake Care Coordinator to be the first point of contact for new families seeking services. You’ll help guide them through the intake and evaluation process, ensuring a smooth and supportive start to their therapy journey.
Key Responsibilities:
Communication & Coordination
- Respond to phone calls, voicemails, emails, and clinic inquiries
- Coordinate with clinic leadership to prioritize new patient intakes
- Document communication thoroughly in our system
- Identify workflow improvements and bring ideas to the team
- Daily review of Task dashboard
- Check documentation routing for new scripts received
Patient Intake & Charting
- Accurately enter new patients into our EMR system
- Collect and maintain necessary intake documentation
- Organize and manage patient charts (digital and physical)
- Follow up on missing scripts or supplemental paperwork
Intake Completion
- Execute and record new intake calls
- Completion of all intake form fields
- Organize and manage waitlist in ERM system
- Send screening documentation to physician
Tracking of Documentation
- Follow Automated Evaluation script tracking report
- ensure caregivers are notified to bring documentation
- Review all patient form tabs in dashboard
Scheduling & Follow-Up
- Make sure evaluation list is up to date
- Contact families to schedule evaluations
- Track pending evaluations and follow up on no-shows or cancellations
- Collaborate with clinicians to match patients with appropriate providers
- Ensure welcome emails and intake confirmations are sent
Skills & Qualities We’re Looking For:
- Warm and welcoming communication style
- Superior customer service and follow-through
- Strong attention to detail and time management
- Tech-savvy and comfortable navigating digital systems
- Reliable and punctual
- Team player who thrives in a fast-paced environment
- Spanish-speaking is a plus!
Why Join Us?
- Supportive, mission-driven team
- Make a meaningful difference in families’ lives
- Growth opportunities within the clinic
- Weekday-only hours – no weekends!
Salary : $17 - $19