What are the responsibilities and job description for the TEN Maintenance Manager position at TEN (Transportation Equipment Network)?
Company Overview
TEN (Transportation Equipment Network) is the North American leader in transportation equipment, trailer leasing, maintenance, and fleet solutions. We operate one of the largest and most diverse trailer fleets in the industry, with over 80,000 trailers, supported by 240 service bays, 118 mobile service trucks, and 430 skilled technicians across North America.
Backed by decades of industry expertise and a strong commitment to safety, performance, and innovation, TEN provides full‑service trailer maintenance and repair solutions that keep commercial fleets moving safely and efficiently.
Benefits
We believe in rewarding our employees for their exceptional skills and dedication. That's why we offer our employees a range of attractive benefits that set us apart from the rest:
Location: Suwanee, Georgia
Job Type: Full-Time
Overview
We're hiring a Maintenance Manager to lead our call center maintenance team and drive operational excellence. In this role, you'll oversee day-to-day operations, coach team members, manage breakdown events, and ensure top-tier customer service.
This is a great opportunity for someone with call center leadership experience and a background in trailer or fleet maintenance who thrives in a fast-paced environment.
What You'll Do
TEN (Transportation Equipment Network) is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
TEN (Transportation Equipment Network) is the North American leader in transportation equipment, trailer leasing, maintenance, and fleet solutions. We operate one of the largest and most diverse trailer fleets in the industry, with over 80,000 trailers, supported by 240 service bays, 118 mobile service trucks, and 430 skilled technicians across North America.
Backed by decades of industry expertise and a strong commitment to safety, performance, and innovation, TEN provides full‑service trailer maintenance and repair solutions that keep commercial fleets moving safely and efficiently.
Benefits
We believe in rewarding our employees for their exceptional skills and dedication. That's why we offer our employees a range of attractive benefits that set us apart from the rest:
- WEEKLY PAY!
- Sign on/Retention Bonus
- Quarterly bonuses
- Comprehensive health and dental plans with flexible spending accounts, including company contributions
- Paid time off and paid holidays
- Equipment allowances, education reimbursements, & certification programs
- 401k with company match and profit sharing
- Recognition programs and service award
Location: Suwanee, Georgia
Job Type: Full-Time
Overview
We're hiring a Maintenance Manager to lead our call center maintenance team and drive operational excellence. In this role, you'll oversee day-to-day operations, coach team members, manage breakdown events, and ensure top-tier customer service.
This is a great opportunity for someone with call center leadership experience and a background in trailer or fleet maintenance who thrives in a fast-paced environment.
What You'll Do
- Manage daily call center operations (scheduling, performance, KPIs)
- Lead and support a team through coaching, training, and development
- Handle major breakdown events and escalated customer issues
- Partner with sales and field maintenance teams to support key accounts
- Monitor and improve vendor performance and relationships
- Analyze customer feedback and improve service delivery
- Drive continuous improvement initiatives and operational efficiency
- Ensure compliance with company policies and service standards
- 3 years of leadership or supervisory experience, managing a repair facility
- Background in fleet maintenance, truck and trailer systems repair, or technical service environments
- Trailer maintenance experience preferred
- Strong problem-solving skills and ability to perform under pressure
- Excellent communication and team leadership skills
- High School Diploma or GED
- Ability to multitask and adapt in a fast-paced environment
- Proficiency with computers, phones, and dispatch systems
- Primarily seated role with frequent computer and phone use
- Occasional lifting (up to 10 lbs.)
- Opportunity to lead a high-impact team
- Fast-paced, team-oriented environment
- Career growth and development opportunities
TEN (Transportation Equipment Network) is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.