What are the responsibilities and job description for the Bilingual Customer Service Representative Haitian position at Temporaries of New England, Inc.?
bilingual Haitian Creole and English speaker to join our customer support team. In this entry-level role, you will act as the direct point of contact for our Haitian Creole-speaking clients, answering questions, resolving issues, and ensuring an exceptional customer experience. No prior call center experience is required; we provide full training on our systems and products. [1, 2, 3]
Key Responsibilities
- Customer Communication: Answer inbound calls, respond to emails, and manage live chats in both Haitian Creole and English.
- Problem Solving: Listen actively to customer concerns, diagnose issues, and provide accurate, timely solutions.
- Data Entry: Accurately log customer interactions, updates, and account notes into our Customer Relationship Management (CRM) or ticketing software.
- Translation Support: Translate basic documents, instructions, or FAQs when necessary to assist clients.
- Multitasking: Handle multiple tasks simultaneously while maintaining a calm, empathetic, and professional tone. [1, 2, 3, 4, 5, 6, 7]
Qualifications & Skills
- Language: Fluent, native, or bilingual proficiency in both Haitian Creole and English (spoken and written).
- Education: High school diploma or GED equivalent.
- Experience: 0 to 1 year of customer service, retail, hospitality, or administrative experience preferred.
- Tech Skills: Basic computer literacy, familiarity with web browsers, and the ability to navigate phone systems/headsets.
North/South Eastern Connecticut's first and premier Staffing Agency.... Established in 1989
Salary : $19 - $20