What are the responsibilities and job description for the Residential Inside Sales Representative position at Temperature Systems Inc.?
Looking for more stability, consistency, and a better work environment without leaving the HVAC industry? This is your opportunity to put your HVAC experience to work in a role that offers career growth, a steady 100% onsite environment, and the chance to make a real impact.
As part of a Temperature Systems Inc. (TSI), you’ll be the go-to resource for customers—providing knowledgeable answers, troubleshooting solutions, and exceptional service with a professional, friendly approach.
Reporting to the Inside Sales Manager, you’ll support a variety of customer service functions while building valuable experience across the business. You’ll also have the opportunity to assist with Counter Sales and/or Inside Sales responsibilities as needed, keeping your days dynamic and expanding your skill set.
If you’re ready to trade the unpredictability of the field for a stable role where your HVAC knowledge is valued and your career can grow, this could be the move you’ve been looking for!
- Receive incoming customer phone calls and walk in traffic.
- Prepare and enter orders.
- Assist customers in identifying proper parts, equipment, and supplies; quote pricing and availability.
- Research parts to stock new equipment.
- Provide solutions to customer requests, including research of the requests and suggest options to customers.
- Troubleshoot inventory and shipping problems.
- Follow up with vendors or purchasing department to monitor back orders to determine status.
- Coordinate delivery schedules between company and customer.
- Resolve customer complaints.
- Maintain working knowledge of product lines stocked by TSI.
- Proactively promote additional sales to customers.
- Maintain showroom by stocking shelves, showcasing new products, as well as straightening and keeping area clean.
- Responsible for after-hours calls on rotating schedule.
- Promotes and maintains a flexible, cooperative, positive, team-oriented attitude with and between departments and end users.
- Ensures timely, accurate, proper records, files, databases, etc. are developed and maintained for assigned areas of responsibility.
- May assist other departments with special projects as needed.
- Open and willing to perform other duties as assigned.
- High School diploma or a general educational degree (GED)
- 1-2 years of experience in HVAC
- 1-2 years of experience in counter sales and/or customer service (call center experience preferred)
- Experience with Enterprise Resource Planning (ERP) software (bonus points for CSD experience!)
- Excellent communication, organization, customer service, problem solving and follow-through skills.
- Strong interpersonal skills to build long-term relationships with customers.
- Proficient in typing and data entry.
- Ability to balance a high volume of customer calls and emails.
- Experience working with Microsoft Office Suite products such as Outlook, Excel, etc. and SharePoint, OneDrive.
- Able to work in a fast-paced, varied/changing priority environment.
Why Join Us?
✅ 100% Employee-Owned Company
Share in our success and help shape the future through our Employee Stock Ownership Plan (ESOP).
✅ Career Growth & Leadership Development
Take advantage of advancement opportunities within a supportive, family-oriented culture that invests in your success.
✅ Tuition Reimbursement Program
Continue your education and build new skills with financial support for your professional development.
✅ Exceptional Culture & Team Events
We work hard and celebrate together. Enjoy employee events such as baseball outings, chili cook-offs, ESOP competitions, and more.
✅ Work-Life Balance
Generous paid vacation, company holidays, and parental leave help you prioritize what matters most.
Enjoy a comprehensive benefits package and competitive pay designed to reward your contributions.