Housing Security Case Manager

Purpose:

The Shelter Program Case Manager formulates and coordinates case plans that promote self-sufficiency and housing permanency among men and women who are experiencing homelessness. The Case Manager provides a vital link between clients in need of services and the resources and service providers that can address their needs. The position manages a caseload involving participants of the emergency shelter and assists visitors at the drop-in resource center.

Status: 

Full-time / Non-Exempt, 40 hours/week

Generally Monday – Friday 10 AM to 7 PM, subject to periodic variation and changes

Occasional Saturdays or Sundays may be required.

Compensation:  $18 - $21 per hour

Supervision Received and Exercised:

Receives general supervision from the Program Manager

Essential Functions:

Duties include, but are not limited to, the following:

• Provides program information to the general public and screens applicants for appropriateness.
• Conducts intakes, completes needs assessments, and acts upon critical needs appropriately and immediately.
• Develops comprehensive housing plans incorporating short- and long-term goals and timeline and measures for each goal.
• Monitors progress toward goals in regularly scheduled weekly sessions.
• Evaluates and adjusts case plans as needed.
• Empowers clients to become involved in their own planning and goal setting.
• Refers clients to appropriate resources, including employment opportunities and public benefits programs, and performs advocacy and enrollment assistance to aid clients with meeting goals.
• Maintains accurate and timely client files, case notes, and HMIS records.
• Reports critical incidents immediately to the Program Manager or Director
• Collects data necessary to meet funding requirements and statistical reports.
• Maintains daily bed log and monitors capacity to ensure people in need are able to access shelter when openings exist.
• Interfaces with shelter host providers and meal providers
• Coordinates case management functions with partner agencies
• Reports any safety concerns or shelter hazards to the Program Manager for immediate attention to ensure the safety of clients.
• Sets and maintains appropriate boundaries with clients; observes client confidentiality and PII/HIPAA protocols in client interaction and in the handling of documents.
• Adheres to agency and fund source policies and procedures.
• Assists walk-in customers seeking assistance at the Drop-In Center
• Demonstrates professionalism, compassion, and sensitivity in all interactions with clients.
• Performs other duties as assigned.

Minimum Qualification:

• Knowledge of and sensitivity to the needs of populations from backgrounds of disadvantage
• Bilingual (English/Spanish) desired
• Computer literate (Microsoft Windows and HMIS data management system)
• Excellent customer service, communication, and time management skills

Experience:

• Two years of professional case management or social work experience in a shelter, housing, or social service program required.
• Responsible work history indicating dependability, initiative, flexibility, and ability to follow directions.
• Experience in/knowledge of best practices for homelessness prevention and intervention
• Strong ability to effectively resolve and cope with immediate crisis situations.
• Knowledge of public benefits programs including SNAP, SSI, SSDI, VA Benefits, and AHCCCS preferred.

Education:

Requires equivalent to the completion of an associate degree in a behavior health related field. Bachelor’s degree preferred.

License/Certifications:

• Level One Fingerprint Clearance Card upon hiring
• Eligible for Arizona Division of Aging and Adult Services clearance and Arizona Department of Child Safety Central Registry Clearance
• Possess an Arizona Driver’s License, current auto insurance, and a vehicle to use during the work day

Salary : $18 - $22