What are the responsibilities and job description for the Enterprise Architect Camunda/BSS position at TELUS Digital?
Responsibilities
Description and Requirements
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Description and Requirements
- Analyze business processes and workflows and propose automation solutions using Camunda BPM platform.
- Designing processes in Camunda BPM platform in Ordering and Service Activation in Telecom domain.
- Define and implement the technical architecture and design of Camunda-based applications, including integration with other systems and technologies.
- Develop, test, deploy, and troubleshoot Camunda processes, services, forms, and decision tables over CaaS/ AWS.
- Provide guidance and mentoring to other developers and engineers on Camunda development and best practices.
- Collaborate with business analysts, project managers, and stakeholders to ensure timely delivery and quality of Camunda projects.
- Monitor, optimize, and troubleshoot the performance and availability of Camunda applications and environments.
- Keep up to date with the latest trends and developments in Camunda and related technologies.
- Bachelor’s degree in computer science, Engineering, or related field, or equivalent work experience.
- At least 10 years of experience in developing and deploying business process automation solutions using Camunda BPM platform or similar tools. 4 yrs of experience in architecting solutions using Camunda/Flowable
- Strong knowledge and experience in Java, Spring Boot, RESTful APIs, and microservices architecture.
- Experience in designing and implementing complex Camunda processes, services, forms, and decision tables, using BPMN, DMN standards.
- Experience in integrating Camunda with other systems and technologies, such as databases, messaging systems, cloud services, etc.
- Experience in applying DevOps principles and practices, such as CI/CD, testing, monitoring, logging, etc., for Camunda applications.
- Excellent communication, collaboration, and problem-solving skills.
- Analytical ability, ability to drive an independent project from an architectural standpoint, learnability in new domains, Ability to create complex, large scale and software/hardware intensive solutions,
- Ability to clearly articulate and engage technically with senior technology/management team of customers
- Work closely with different stakeholders and portfolio leads, business users/client managers/ specialists to understand the requirements / problem statements
- Certification in Camunda BPM platform is a plus.
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.