Desktop Support (IT Operations Technician)

IT Operations Technician

Location: Mesa, Arizona (Onsite 5 days at Office)

Responsibilities

• :Provide end-to-end user support and manage all IT related incidents for Desktop, Mobile, Network, IP Telephony, Software, and Securit
• yAct as escalation point and track progress for non-Desktop and Mobile related incident
• sAccurately diagnose and resolve incidents for Desktop, Mobile, and Software related incident
• sFulfill requests for new hardware and software including imaging, configuration, setup, and installation for all end-user IT request
• sControl Inventory Management for Desktop and Mobile related Hardwar
• eDiagnose and resolve network and workgroup printer related issue
• sDiagnose and resolve client access issues related to network access and MF
• AUpkeep, design, and implementation of proprietary client software and application
• sProvide front line support to over 2500 business professional
• sCoordinate with client to determine appropriate hardware and software needs for end user
• sLog, resolve and/or track progress of all incidents and service requests reported to IT Suppor

t
Required Knowledge and Qualifications/Skill

• s:1 to 3 years technical support experience in Desktop Suppo
• rt1 to 3 years technical support experience supporting any of the following: internet, network, hardware, softwar
• e.Excellent customer service skill
• s.Good communications skills both written and verb
• alProficient with Windows 11 Operating Syste
• msProficient with Microsoft Office Application Sui
• teProficient with Office 365 Application and cloud-based applications (i.e. Azure, Intune
• ).Basic understanding of TCP/IP networki
• ng1 to 2 years of experience with network printe
• rs1 to 2 years of experience working in a team environme
• nt1 to 2 years of experience with a computer imaging soluti
• onStrong Hardware and Software problem solving skil

ls
Preferred Professional Experience and/or Educational Designation/Certificati

• on:Undergraduate degree or diploma, preferable in a technical discipline or equivalent and relevant work experie
• nceCertification in A and/or Network or equivalent would be considered an as
• setExperience with Incident Management solutions, preferably Service
• NowBasic understanding of modern endpoint detection and response too
• ls.1 to 3 years of experience with Smartphones, particularly, Apple IOS dev
• iceExperience with MFA technolog
• iesA team member who takes ownership of every client interaction and is accountable for effective outcomes beyond that interacti
• on.A professional that demonstrates empathy by listening to understand the client’s unique support needs and situations, in order to communicate in a clear, honest, and genuine
• wayA team member who collaborates to get things done by leveraging their own and each other’s tale
• ntsA team member who willingly adapts to meet the changing needs of our clie
• ntsA team member who proactively seeks to make things bet