What are the responsibilities and job description for the IoT Solutions Engineer position at Teltonika?
Teltonika IoT Solutions USA is a representative branch of Teltonika IoT Group, which has been creating and manufacturing Internet of things (IoT) for over 20 years. From connected vehicles to networking, we seek our solutions to be used globally and become an indispensable part of any business. By setting new trends we inspire our partners to change the world and use the most advanced technologies in the market.
We are constantly growing and looking for an organized IoT Solutions Engineering Specialist to join our team in Dallas, TX.
In this role, you will:
- Work with various Teltonika Telematics manufactured GNSS tracking devices that embed technologies such as Bluetooth, CANbus, RS232/RS485 and 1-Wire
- Propose different ways on how to incorporate our devices for various use cases
- Be responsible for arranging technical tasks for custom development projects and coordinating solution release to clients
- Troubleshoot, provide assistance, and consult clients via a dedicated ticketing system or online meetings/chats if they are needed
- Communicate with global international corporations that provide car sharing, rental, fleet management solutions and various other companies from different vehicle telematics fields
- Cooperate with RnD, quality assurance and project management teams to ensure the maintenance of the projects and that solutions reach the clients on time
- Have an opportunity to go on business trips to visit clients and help them directly implement Teltonika devices into their business use-cases
- Guide colleagues and customers by preparing wiki documentation or training
- Telecommunications, electronics, informatics, engineering education or previous work experience in technical or engineering fields
- Passion for providing help to others, caring, willing to grow and enrich your technological know-how
- Great communication skills, are capable of fluently speaking and writing in English (proficiency in other languages will be considered as an advantage)
- Analytical and creative thinking and mindset for problem-solving and troubleshooting
- Understanding or basic knowledge of telecommunication technologies (2G, GPRS, 3G, 4G), CANbus, BLE
- Knowledge or work experience working with ticketing-based platforms (Jira, GitLab, OpenProject, ServiceDesk) (this will be considered as an advantage)
- Experience in customer service (this will be considered as an advantage)
- Hybrid work model based out of our Irving, Texas office.
- Great opportunities to grow in a strong and rapidly expanding IoT company.
- Structured onboarding and training on Teltonika’s internal systems, sales processes, and product-related topics, with continuous feedback and development support.
- Long-term career growth opportunities, including increased seniority or progression into Team Lead roles.
- Three weeks of paid vacation.
- Six sick days plus an extra day off on your birthday.
- Multicultural and diverse work environment that values knowledge sharing, collaboration, and a positive team culture.
- Internal knowledge-sharing sessions to support continuous professional growth.
- Team-building activities that foster trust, engagement, and collaboration.
- Standard working hours.
We appreciate everyone’s efforts and experience, so we offer an attractive compensation package aligned with your skills, experience, and professional expertise, including incentives and referral bonuses.