What are the responsibilities and job description for the IoT Solutions Engineer | Telematics position at Teltonika?
Teltonika IoT Solutions USA is a representative branch of Teltonika IoT Group, which has been creating and manufacturing Internet of things (IoT) for over 20 years. From connected vehicles to networking, we seek our solutions to be used globally and become an indispensable part of any business. By setting new trends we inspire our partners to change the world and use the most advanced technologies in the market.
Teltonika’s telematics business unit develops and manufactures easy-to-use GPS tracking devices for effective fleet management in such spheres as logistics, agriculture, car sharing, construction, and more. Using the latest technologies, Teltonika sets new standards for the telematics industry
We are constantly growing and looking for an organized IoT Solutions Engineering Specialist to join our team in Dallas, TX.
In this role, you will:
- Work with various Teltonika Telematics manufactured GNSS tracking devices that embed technologies such as Bluetooth, CANbus, RS232/RS485 and 1-Wire
- Propose different ways on how to incorporate our devices for various use cases
- Be responsible for arranging technical tasks for custom development projects and coordinating solution release to clients
- Troubleshoot, provide assistance, and consult clients via a dedicated ticketing system or online meetings/chats if they are needed
- Communicate with global international corporations that provide car sharing, rental, fleet management solutions and various other companies from different vehicle telematics fields
- Cooperate with RnD, quality assurance and project management teams to ensure the maintenance of the projects and that solutions reach the clients on time
- Have an opportunity to go on business trips to visit clients and help them directly implement Teltonika devices into their business use-cases
- Guide colleagues and customers by preparing wiki documentation or training
What we expect of you:
- Telecommunications, electronics, informatics, engineering education or previous work experience in technical or engineering fields
- Passion for providing help to others, caring, willing to grow and enrich your technological know-how
- Great communication skills, are capable of fluently speaking and writing in English (proficiency in other languages will be considered as an advantage)
- Analytical and creative thinking and mindset for problem-solving and troubleshooting
- Understanding or basic knowledge of telecommunication technologies (2G, GPRS, 3G, 4G), CANbus, BLE
- Knowledge or work experience working with ticketing-based platforms (Jira, GitLab, OpenProject, ServiceDesk) (this will be considered as an advantage)
- Experience in customer service (this will be considered as an advantage)
What we offer:
- Competitive base salary depending on experience
- Work type: Hybrid (at least 3 days from office); Office location: 5000 Riverside Dr., Irving, TX, 75039
- Training: onboarding on Teltonika‘s internal systems, Sales process, product related topics
- Career: opportunities to increase your seniority level in the role, or become a Team Lead in the long-term
- Benefits: Company funded health insurance; 401k; 3 weeks of Paid Vacation; 6 Sick days day off on your Birthday
- Work Environment: Multicultural and diverse environment which highly values knowledge and exchange of ideas, supportive and positive attitude in the team
*Only qualified candidates will be considered and contacted for the first round of interviews.
Teltonika is a well-established, internationally operating group of companies with extensive experience in the design and production of high-quality Internet of Things devices. With a strong global presence and proven delivery capabilities, we continuously expand our portfolio, operations, and market reach, providing reliable, scalable, made-in-Europe solutions to customers worldwide. We operate in the fields of telematics, networking, telemedicine, EV charging, and security solutions – and we are continuously expanding our teams to support further growth.