What are the responsibilities and job description for the People Operations Generalist position at telnyx54?
About Telnyx
Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a private, global, multi-cloud IP network, to bringing hyperlocal edge technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications.
We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.
Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.
The Role
We’re looking for a proactive, detail-oriented People Operations Generalist to support and scale our APAC People Ops function. In this role, you'll own key operational processes focused on compliance, tooling, analytics, and continuous improvement.
You’ll collaborate cross-functionally with the People Ops Manager to ensure a seamless employee experience across our global workforce, with an emphasis on our APAC region. Your day-to-day work will involve supporting immigration processes, managing audits, driving operational improvements, and keeping our systems accurate and efficient.
This is a great role for someone who thrives in a fast-paced, high-autonomy environment and enjoys optimizing workflows and solving problems with structure.
Responsibilities
- Support onboarding processes, including preparing offer letters and contracts
- Drive improvement projects in collaboration with cross-functional teams (e.g., tools, automation, vendor coordination, onboarding revamp)
- Coordinate and support audit preparation (e.g., HRIS audits, SOC2, I-9 tracking)
- Assist in ensuring compliance with local, state, and federal employment regulations
- Provide support for global benefits administration and employee queries
- Assist employees with employment visa documentation and related processes
- Respond promptly to employee queries via the shared HR inbox, prioritizing urgent and sensitive matters
- Manage employee leave requests, ensuring they comply with company policies and maintaining accurate and up-to-date leave records.
- Monitor and support engagement and turnover tracking efforts, including data reporting and analysis.
What we are looking for
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- Minimum of 3 years of experience in an HR or People Operations role.
- Utilization of AI tools (Claude, ChatGPT, etc.) to improve workflow and daily tasks.
- Strong organizational and analytical skills — you love a well-maintained tracker or system.
- A problem-solver mindset with the ability to spot inefficiencies and propose improvements.
- Experience with HRIS platforms (ideally Rippling), Airtable, and automation tools
- Proven ability to manage multiple tasks and priorities effectively with exceptional attention to detail.
- Demonstrated ability to handle confidential information with discretion and integrity.
- Exposure to immigration processes, audits, or global compliance work.
- Experience working in a fast-moving SaaS company or technology-driven organization.
Why Join
This role is for someone who wants to own, build, and scale. At Telnyx, you’ll have the chance to leave your mark on the foundations of a global People Ops function while helping us expand into some of the fastest-growing regions in the world.
If you thrive on ownership, speed, and global impact, we’d love to talk.
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